Screen is intact. As I said, the phone is in mint condition but this is part of the first message I received from the Support Team.
"If the screen does not work in this mode then your screen is most likely broken and has to be replaced and you have 2 options.
You can buy a sparepart from our webshop and repair it yourself (or let a local repair shop do it)
Send us a picture of the factory mode test screen and let our repair center repair it for you, more information on this page - http://www.fairphone.com/service"
I’m waiting for them to reply my last message but I’m afraid they will blame me for this malfunction.
That’s why I’d like to know if somebody else experienced the same issue.
Thanks for your replies guys. As suggested by the Support Team, I tried the screen test and two areas are dead. Both bottom sides are not responsive anymore and left dead area is way bigger than the right one. I’m in touch with a support agent and waiting for them to confirm if this is covered by the warranty since they said it seems like a hardware problem.
Keep calm and carry on - they replaced my screen on warranty with a similar issue.
If you search the forum, there seem to be some more cases like this. That said, with 60k devices sold, I imagine some show stuff like that. It’s a matter of confidence intervals (in statistics - not in customers confidence… )
I’m sending the phone for repair. I hope they will be reasonable and change the screen on warranty. My opinion about the company and their Support Team is good so far and there shouldn’t be any problem. Anyway, it’s always good to hear that someone else could solve a similar issue. Thanks for your help guys!
Have the same problem ! All left side is dead, quite annoying. I’m writing to the support team to have it repaired while it’s still on warranty. Will post here any important steps.
Hey guys,
I am having a similar issue with the FP1U. Certain areas on the display do not react if touched. It’s on its way to customer service, I will let you know about the outcome.
Fingers crossed!
I have exactly the same problem : the left part of the screen is dead and it didn’t fall or anything else. I will write to the support team as well and let you know.
Hi Alberfo,
I have the same problem than you. I have my FP1 for 4 months and it has several zones that doesn’t respond (i did the test). It has not be damaged at all and looks like the first day.
I’m a bit disappointed because of the poor gps quality and now this issue. I think about taking my friend’s old iphone… snif.
I want to add: If this happened only after 4 months of use, you will very very probably get a reparation on warranty, in other words, you will out have to pay for it.
After having sent my FP for repair, today I received a message from the Support Team confirming that it will be repaired under warranty so, for all of you who have experienced the same problem, I suggest you to contact them and follow their instructions to send your device for repair. I must say that Support Team are very friendly and helpful people.
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