[Solved] Sometimes I can't hang up a call

Hey there,

I have my new Fairphone since last week and I absolutely LOVE it. <3

There is just one small thing that’s happening quite often: If I call somebody and he/she doesn’t answer for a long time & I want to cancel the call, the touchscreen stays black & won’t react to touching it. So it already happend some times, that people get random voicemails from me, because I just can’t cancel the call. If I wait some minutes the touchscreen suddenly appears again & I can hang up. It is really weird.

Anybody experienced the same situation? Any ideas on how to solve it?

Thank you for your help! :smile:

Greetings from Austria,

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This may sound weird but next time this happens could you try and see if you can “fix” it by cleaning the proximity sensor?

If so it would be related to this topic.


Thanks for your help. I tried cleaning the proximity sensor - to be honest I never heard of this before^^ - with my finger and it totally worked. Thanks for your help. :slight_smile:

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Great! :slight_smile: If possible, please prefix this thread with a [solved] so people with the same problem will know that they will (possibly) find a solution even before starting to read it.

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