[Solved] Fairphone 3+ charging slowly

[AshJ]

I just bought a fairphone 3+ from a third party supplier. Unfortunately it states that it is ‘charging slowly’. I have tried the official Fairphone charger (which barely works), and my wife’s Sony charger which is slightly faster - but still very slow. I am concerned that there is something wrong with the battery.

In addition the ‘about phone’ section reads FP3 as opposed to FP3+. Again I want to make sure there hasn’t been a mistake and I haven’t been sold a FP3 instead of an FP3+!

[anon9989719]

First check the rear camera in the FP3+ it has a white surround.
Under Settings > About phone > Model > is as you note FP3

On the charging issue you can check the state of the battery as follows:

Dial *#*#66#*#* on the dial pad > this will take you to the services menu > select Service test > Test single > Battery status You can test both when charging or not.

Contact your 3rd party supplier immediately or even official Fairphone if they do not respond quickly. You have 14 days to return the product ~ no questions asked. support@fairphone.com

By the way as I’m in the UK ~ Cornwall, who did you get your phone from?

Charging slowly isn’t necessarily a fault, it depends not only upon your charger but the cable.

See also

Charging Slowly or not at all

This is not a solution but a notification. An issue i had with charging was that i had the wifi on and the phone was ‘charging slowly’. The result was the battery was discharging as the wifi used more than was being input. I imagine the bluetooth being on has a similar effect.

and

Help! Battery charging slowly

Hello. Help. My battery charging slowly and I just changed new cables for under week after the old are broken it is the exactly same cables and charger I using each time a cabel is broken. What can I do? Will changing OS help with that problem?

[AnotherElk]

Just to say …

@anon9989719

it depends not only upon your charger but the cable.

Don’t overlook this, this is important.
USB-IF certified cables are recommended.

Charging speed problems? Use USB-IF certified cables!

Answering to concerns about which chargers and cables to use for the Fairphone 3 because not every piece already in the households of users seemed to work, Fairphone had this to say: That statement is important for cables, too. I have tested the cooperation of different chargers/cables/magnetic adapters charging the Fairphone 3. Conclusions: It’s the cables that matter, not so much the chargers. Use USB-IF certified cables! Magnetic adapters seem to slow down the charging a little compared…

[AshJ]

thanks so much for your help! in turned out to be the cable, which had been damaged previously. I got a USB-IF cable and now it charges quickly.

thanks again!

[AshJ]

thanks so much for your help! in turned out to be the cable, which had been damaged previously. I got a USB-IF cable and now it charges quickly. thanks!