Software Update: FP4.QREL.15.16.1.20260220155828 📲

[IvanAustria]

So you updated directly from the cursed 15.15.2?

[KleinerAdmin]

Yes, always fearing the phone might brick. So I actually do after installing 15.16.1 in case of restarts, because I need several attempts of long pressing the start-button.

[yvmuell]

I also had 15.15.2 installed without facing any issues and I still dont think there is any reason to fear a brick for those where the update installed without issues.

As said I dont have issues to reboot my FP by pressing the power button shortly and selecting reboot from the menu.

@KleinerAdmin

both occurred with 15.15.2 and were reported as I know.

So you actively reported this to support? Mentioning it here is not sufficient.

[KleinerAdmin]

@yvmuell

As said I dont have issues to reboot my FP by pressing the power button shortly and selecting reboot from the menu.

How do you do this? I can only access the restart menu by double swipe down and tap the power switch symbol in the lower right corner. I can’t access the restart menu via power button.

[OldRoutard]

@KleinerAdmin

How do you do this?

Settings > System > Gestures > Press and hold power button
then choose Power menu.

[KleinerAdmin]

Thank you for your advice! To my surprise, the restart now worked. I’ll have a look on this erratic behaviour.

[F_Airlex]

Is there an official statement why this update is still not available for many users after almost 4 weeks?
Is this to be expected, can it really take that long? I doubt it.
Can we do something about it?
Is Fairphone doing something about it?
How to proceed?

[bjoern23]

Take this to your provider.

And please: Search & Read before posting. This has been clarified a million times in this forum. Some providers, like Vodafone, Telekom and Proximus, are known to delay updates, sometimes even for months.

[Ingo]

A good starting point is

How software rollout is handled

As this its a recurring discussion/question, why sometimes an update is rolled-out delayed to user in a specific network and often Fairphone does not mention the delay when releasing the upate, here a summary of what I understood based on previous statements of FP Employees, copy of support responses (FP and carrier) and some random grab from the internet: Fairphone controls the software releases themselves, but before anything goes out, the software is tested jointly with various network par…

[Tom_Gilson]

Now getting in to find a person at Proximus who is in charge of this…. That’s the difficult part

[Tom_Gilson]

I’m gonna try to manually install the update

[KurtF]

@Tom_Gilson

Now getting in to find a person at Proximus who is in charge of this…. That’s the difficult part

Mission impossible I’d guess…

But what would be easier to do is to borrow a SIM (different provider!) from some family member/friend/colleague.

If your SIM is an eSIM and thus not removable, simply deactivate it (in Settings/network/SIMs) the time the phone picks up the update. Should only take a reboot.

[Tom_Gilson]

Hello,

Thx. I tried with the sim card (Orange) from my wife. And the update works. I’m going tomorrow to Proximus for a new sim card

[bjoern23]

It has nothing to do with your SIM card, it is Proximus as your provider blocking the update for whatever reason.

When you used the Orange card of your wife, the phone dropped configuration from Proximus and since Orange has no block, you were able to get the update.

[Tom_Gilson]

Ok thx. So maybe i have to change to Orange

[F_Airlex]

I talked to ja mobil / congstar and they say they don’t block any updates. They also say that I should try removing the SIM card and check for updates via wifi only.

Still I’m only getting offered an update to version 15.14.4 (I’m still on FP4.TP31.C.0143).

According to the poll at the start of this thread about 25% haven’t received the update (or didn’t update their vote after receiving it?). This sounds more like a general problem instead of providers blocking the update?

I guess the only option left is to manually install it.

[yvmuell]

@F_Airlex

should try removing the SIM card and check for updates via wifi only.

This does not work, so again

How software rollout is handled

As this its a recurring discussion/question, why sometimes an update is rolled-out delayed to user in a specific network and often Fairphone does not mention the delay when releasing the upate, here a summary of what I understood based on previous statements of FP Employees, copy of support responses (FP and carrier) and some random grab from the internet: Fairphone controls the software releases themselves, but before anything goes out, the software is tested jointly with various network par…

[F_Airlex]

@Android 14 is here. Heres whats changed - FP5.UT20.B.041.20240624

Together with our partners, we test the software before its release, and in some instances where a software update might result in some problems for users on a specific network or in a specific country, we prefer to delay the software release for that specific customer base and fix all the potential issues before making the software available to everyone.

I understand this approach but several weeks after releasing the update I would expect an official statement including a list of providers for which the update is on hold. Otherwise users will get worried.

[nickalcock]

Do the providers even tell them? I wouldn’t be at all surprised to find that they don’t (maybe they can find out by chasing each provider up individually, but that isn’t something I’d expect them, or anyone, to do routinely for every provider.)

[F_Airlex]

Good question.

I wonder if Fairphone is able to check this by themselves by simply querying the devices and comparing software versions against mobile network providers. This should produce reliable statistics. However I’m not sure if this kind of data is exposed.