Apologies to you both for the experience you’ve had thus far. Regarding audio issues, in our January blog update we reported that our team was still investigating and just yesterday we provided another update with some positive news. Our team has identified the root cause and will provide a fix in the upcoming software update, to go live by the end of the month.
Regardless though, I have already shared your support ticket numbers with our support team and an agent will reach out to you both individually via email if they haven’t already done so.