Software bug makes the smartphone unusable

Hello everyone

First of all, I hope that this is the right place to post this.

I have a Fairphone 4, bought in Jan 2022. Two days ago, Android stopped working properly for an unknown reason (the phone didn’t fall, and I think that there was a major software update). I cannot open my applications, and the keyboard almost never appears when it should. Things are a bit better right after I restart the phone (I can use Outlook normally for instance for a few minutes), but afterward I can’t open anything again. I tried uninstalling applications but then I can’t install them again.
The memory (128GB) is half-full and there are 94 applications in total on the smartphone (about 30-40 that I installed myself).

Has anyone ever encountered the same kind of bugs? For the moment, I have to use another smartphone because my Fairphone is totally useless—I can’t even open Google Maps, for instance.

Thanks a lot for your help.

Do you use a SD card?
If so, remove the SD card and see how the phone performs then.

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If you have a data backup you might consider a factory reset.

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It seems to me its a simple memory error. Have you tried this troubleshooting step of force stoping the app. I have over 120 apps on my phone, and can at times run into this very problem. The phone is doing extra tasks in the background taking up memory. If you can get to the settings menu and load the app manager then close apps that your not using should solve the problem. Then if you dont need notifications on every app on the phone. Turn those off two. This should free up memory and you should notice better battery life. If you have any other apps that have extra permissions like camera plus other. You should disable those til you need them later. This is good advice for anyone who has a lot of apps on their phone. Here is a screenshot to get you started.

3 posts were split to a new topic: FP5 Software Bug?

Thanks for your help. I tried doing that, I forced stop all my apps and it didn’t help. I restarted the smartphone and the problem is still here. I cannot uninstall apps anymore. And all notifications are already turned off on my phone.

Another thing is do you have at least 10gb free. This can help to prevent a bricked phone. 4gb is not enough with everything running in the Background. If you have that you should be ok while we figure out the issue. If you have any photos or videos taking up space. Even Youtube downloads that can be removed from the phone can help here. Just have a backup before doing so. This may fix the issue as well. Just having extra space on the internal storage can help. And photos and videos have been known to be 4gb or more in size. Especially 4k with HDR. If you use Google Photos and its stored in the cloud. You can safely remove the photos and videos without worry. This is the only other troubleshooting step I can think of here.

He said that 128gb is half full

Thanks for your help. The smartphone is 46 % full, with full-capacity of 128 GB. I cannot uninstall apps anymore. I tried to free up some space but I can’t access my files.

Got same problem. Since a couple of days all sorts of glitches. Restarted a couple of times, but several apps refuse. I’ve only about 20 on phone anyway. Restarting without SD card solves it, but then I can’t reinstall some of the apps I deleted…

Look i apologize. I just wanted a confirmation. The only other you can try is if the phone is in safe mode. In this mode the memory is write protected. Usually a restart solves this problem. But it varies by manufacture. This could be why you can’t delete any apps. Its just like windows platform. You have to reboot to get out of this mode; Where in Windows you get into safe mode. This is the only other thing i can think of

Welcome to the community.

I left my fp4 with android 11 stock I believe and went to lineage 20 haven’t had the time to use 21 but I’m sure it would work well. Highly recommend you go this route for stability.

And yes I use gapps look for guides on how to have this done not very hard. Best of luck.

Thanks for your help. Just to make sure I understand: your recommendation is to revert the version of Android to Android 11 on the smartphone?

Revert to stock 11 if the device allows then go straight to lineage 21. I noticed just like the lgv20 lineage looks to work off drivers off of the stock ROM such as fingerprint meaning if there were issues such as let’s say the camera on fp4 stock android 12 there will be issues when you install lineage.

I went straight to lineage on this device and my other fp4 when stock 11 was natively installed and now I’m currently on 20 and haven’t had the time to bother using 21.

Maybe next year when I have time I will try out 21 due to the fact I have alot of apps and messages to migrate it is hard to find 2 or more hours to migrate.

I am currently on the last build of 20 and have been doing on the air updates up until it required me the needs for a PC for 21 and I just for the meantime left it on 20. Maybe when I am on my holiday sometime next year I will tinker with it.

I am a very heavy user on this device running call recording, termux call blocking app root call sms, tasker, kernel managers such as exkernel and smartpacks (noticed one kernel manager had issues enabling Z-ram forgot which one )you name it and it runs without a hitch so if you follow my instructions you will have no issues. I have read a few issues with 5g when people updated to stock 12 a year or so ago and since then haven’t bothered to read any fixes or improvements with stock. When I worked at 2 internet Caffe spanning more than 100 computers I have learned that if it ain’t broke don’t bother fixing because 1 broken update can mess up everything.

Hello, I indeed had an SD card. I removed it and the smartphone works fine now (as before). Thanks for the help!

You can use a SD card if you format it as external storage.

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Good observation also the battery would be the 2nd thing to check make sure it is not bloated. The brand I use for SD card usage on any smartphone is SanDisk, but like all brands make sure you test your new SD cards for bad blocks because just like any bad hard disk you have on your laptop or PC it will cause performance issues if there are any bad sectors on it.