Since I went for the update, I have a big problem with my SIM-cards. When I (re)boot my phone, they do not connect anymore. Only after several reboots (sometimes 5 times or more) and/or taking out the battery, I can again fill in my pin-code and the connection is restored.
The connection with the cards also gets lost when I put my phone on flight mode during the night. In the morning, the connection is gone again. Even worse: sometimes the connections with the cards gets lost in the middle of the day. I really need my phone during the day for work, so this is extremely annoying.
Anyone else with the same problem? Anyone who has a solution?
Thanks for your answer!
I followed your steps but unfortunately it didnāt work.
I did notice that, when my sim-cards are not in the phone, it says āno simā. in the upper left corner. When I put them back, it says āno serviceā. The icon (a sim-card with a slash) stays the same though in both situations.
The last days, my problem was slightly less 'problematic.
In other words, it doesnāt occur that often anymore, only sporadic.
So for now, Iām ok, but itās not really fixed completely yetā¦
That does not help at all in my case, but good that it works for you.
I need to reboot my phone several times before I can enter my PINās again. Sometimes I wait several minutes before another reboot, so just waiting does not help for sure for me.
Hi,
I got the same issue. Tried some stuff.
When I use just one sim Iāve got no trouble. Also using either the first or the second sim slot.
So non of the sim are broken because the both work when using as only sim.
The slots themselves work because I can use either slot 1 or 2.
My current work around is to slide out the company sim in the evening and the private sim during daytimeā¦
Iāll put in a service request but guess this normally takes a couple of weeks before a reply is givenā¦
Same problem here, also since the new update. Have you thought about opening an issue in the bugtracker?
Please bear in mind that the link does not work in Firefox.
Hi,
I was updated with a work around and it seems to work:
In case of using 2 SIMS in the phone the problem is only 1 can connect to a data network. So, I needed to set the SIM which Iām not using for mobile data to 2G network.
I first had to link to that SIM only, set the network to 2G and restart with 2 sims again.
It seems to work now. I do have both SIMS and the both show connection. Will keep a close eye to it the next couple of days.
Exactly the same problem for me. No solution.
Iāve upvote for the bugtracker system.
Can anyone vote for that bug, itās classified as āstandardā for the priority and for the severity.
But for a phone, with which you canāt actually make a call, it should be classified as ācriticalā.
I have the same issue among othersā¦ I notice when my french SIMcard is on slot 1 and the German one on slot 2 it doesnāt work at all, but when I have French in 2 and German in 1 itās working but doesnāt show my contactsā¦ quite anoying.
Hi all,
I had a conversation with the support and I must say Iām quite disappointed. None of the workarounds they gave me seemed to work, so they concluded there has to be something wrong with my core module.
This sounds really weird to me because 1) the problems just started since the update, before I didnāt have any dificulties with connecting and 2) there are more people with the same problem, also since the update.
Did anyone recieve a helpfull solution?
I must say that the problem is fluctuating. Sometimes I only need 2 reboots, sometimes just 1 but also sometimes 6 times before I can re-enter my PIN.
I have a feeling they donāt want to see this as a bug??
I have an occasional, similar issue. For me what happens is that after a week or so of fine operation, the wifi stops working - keeps showing networks from where I was a while ago and doesnāt connect to familiar networks where I am now. turning wifi on and off, or aeroplane mode on and off, doesnāt help, so I reboot. When the phone comes back, itās got wifi, but says āno sim cardsā.
I can usually get it back to having working wifi and working sims again, with a power cycle and maybe a fresh charge (using the ātorch onā trick so that the phone does a proper power off).
I donāt have any SIM-cards issues at other times - itās only ever after Iāve fixed the wifi issue. (for instance, today, my phone was running on 4g all morning as I hadnāt noticed the wifi wasnāt connecting here at home; when I rebooted to fix the wifi, the SIM cards disappeared; nothing else changed, phone just sitting here on my desk throughout).
This happened to me again, and I wanted to share what worked for me to fix the SIM cards issue more clearly.
Problem: Phone shows āno SIM foundā when in fact SIMs are there. Unable to make calls. Settings-Maintenance-Connectivity shows no SIMs.
Note: in my case, the most recent time this happened, I realised that actually the SIM cards were not totally out of action. I was still receiving calls and text messages, although I could not do outbound calls or texts, and mobile data was not working.
Solution that worked: run battery down until phone turns off. Plug in charger. Charge until green LED. unplug from charger, turn on phone.
This has now worked for me a couple of times.
Things that I tried which did not work:
aeroplane mode on and off
restarting phone
Power off phone then power on (using ātorch onā trick to properly power down)
