SIM options greyed out, no mobile connection

Help Fairphone 5
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1

Hey there,

I am having a severe issue since weeks and the FP support lets me wait and wait and wait…

My Android 15 FP5 with Telekom Deutschland eSIM greys out any SIM options in the menu while having no mobile connection. I think it happend since the last update.

I already tried to get a new eSIM, but since the menu is greyed out, this does not work…
I tried removing the SD card, still all grey.
I tried three (!) old SIM cards and the FP5 could regocnize them, yet since they were old and deativated could not use them - and the eSIM option in the menu not even appeared, searching them in the options search did not help.

I told the support 20 (!) days ago about this issue and I had one (!) response since then. This response did not help at all.
I am quite desperate.

Anyone with any idea? Thank you!

Yours,
Björn

2

Maybe a hard reset could solve your problem.

About the Customer Service… no comment.

3

Can you get a physical SIM from T-Kom, as tbis seems to work?

Calls were possible?

See if it helps to delete all eSIM under settings- options to reset

4

Thank you for your ideas! Physical SIM would take some time and just now FP support contacted me suggesting a replacement with spare parts. I am looking forward to this…

Calls were not possible because the old SIM cards were deactivated.

I tried resetting, but this did not change anything (sorry, forgot to write this).

I hope replacement will do the job. Thank you!

5

I replaced the top unit and now it worked.