I tried to call the support line, and they couldn’t hear me because of the problems I am having, and I can only call VoIP. How long am I supposed to wait, 2 months? This is absurd. I wish I paid for this with my US credit card so I could just dispute the charge.
I was very careful with it and there is no way it was damaged. I merely pushed on the card and tried to pull on it but couldn’t get any grip on it. This is also completely unrelated to these issues, and this is the second slot, not the first one with my main card.
These problems only started when I updated the phone. Sure, it could be a coincidence, and there have been some odd things that have appeared since I got the phone, but Fairphone should still respond to my email and provide support. They haven’t once responded. It has been nearly a month. I also never got my recycling credit. I would be embarrassed to run a company that treats customers that way.
Ah, one more update. I decided to work at an office and wait for an iPhone Mini. Hopefully I’ll get one in the next week or two. Not sure when they ship.
I have gotten this email twice, and no other emails:
Oct 14, 2020, 10:43 GMT+2
Hi there,
We apologize for our delayed response to your message.
Due to the recent launch of our new Fairphone 3+ and our Android 10 release, we are experiencing a significant increase in the number of support requests. We are doing our best to get back to you as soon as possible.
With this message we want to assure you that your request has been received. To prevent further delay, we would like to ask you to not create multiple requests. Please bear with us while we work on this matter. We appreciate your patience and value your continued support.
By the way, my phone now shows who is calling again. I know there were a couple updates, so maybe it is related. Internet is still extremely unreliable.
Since you have shared your support number, I have followed up on your case with our Customer Support team. One of my colleagues reached out to you yesterday via email. Apologies for the longer waiting times and for the inconvenience caused.