This seems related to Flickering screen, but as it appears on my newly shipped FP2 that I just updated to the latest Android version, it doesn’t seem to be a resolved issue.
The screen starts to flicker almost immediately when the phone is turned on, but not all the time… When flickering, I cannot interact with it except to turn it off, and the entire screen flickers so that GUI elements are rendered all over the screen.
I have the latest software update, removed the screen and inserted it again. Same effect: random flickering of the screen (not always, but periodically) that starts at the lower end and then after a few seconds makes the whole screen flicker and make the GUI impossible to use.
Is it reason for replacement of the display module or is this a software issue?
One more thing the official troubleshooting tool suggests (though it’s maybe not quite the same issue described there) is to change the touch & hold delay setting to short in Settings > Accessibility.
If that doesn’t help then yes, you’ll probably need a replacement. Contact Support and don’t forget to include the order and IMEI numbers and attach a video of the issue.
How do I contact support? When I try to contact support on zingtree, nothing happens. I went through the predefined list of errors, none of which matched my issue, and came to a page that asked me to send a support request, but the link just “Send us a support request” redirects to the same page again.
Follow the link to the troubleshooting tool given by Paula, not the other one to zingtree. I suspect the bare troubleshooter without the Fairphone page embedding it could at the end be missing something crucial.