Screen Fairphone 2

[Zaida_Anaya]

Hi,

The screen of my Fairphone 2 does not working. I need a new one and you say you do not have stock. Yesterday I asked for a solution and no one replied. Please, I really need my phone for work and other stuffs. I need a quick solution.

Best,
Zaida

[Martin_Anderseck]

This is a user forum, employees of Fairphone won’t necessarily read your message. You should call them, that has proven to accelerate warranty case handling.

[BertG]

@Martin_Anderseck

You should call them

I can only emphasis this.

But before, you should follow the troubleshooting procedure (that is, if you haven’t done so already):

Find & fix an issue yourself

Display

Hopefully you get the display working again. I keep my fingers crossed for you.

[BartS]

I have had a FP2 for a few days only, and your issue may be different. But I have noticed that my touchscreen doesn’t work very well when the phone is charging the battery. It seems fine when not charging.

[Paule]

Maybe this thread will help you with that:

Fairphone 2 unusable while charging

Sounds like a grounding problem. The touch screen is looking for your finger to be at the same voltage as most of the phone (which is at the same voltage as you because you’re holding it). When you plug the phone in to a charger, the voltage of the phone changes to the “ground” voltage of what the charger is plugged into. Now the screen doesn’t see the phone at the same voltage as your finger and refuses to work. Some chargers are isolated (so the phone doesn’t get grounded) and some are not…

[BartS]

Ah, that’s interesting. Thanks, will look into that.

[Zaida_Anaya]

Thank you all for your help!!! I think I will have to change it…