Hi all,
Saturday I have postet a request on the Support. Today I recived an answer. I have to create a repair request in the Fairphone Repair Portal.
Bon voyage FP1U!
Hi, it’s me again. I’ve tried to phone but nobody answers. Soon 3 weeks
and no news about my support message…and I have no more phone !
I tried to find another way of contact with the team but it seems that
the only way is the support.
I don’t know what to do anymore. I see that some people received an
answer though.
Ok, I’m adding in @anon48893843 from Customer Support. Could you help out here, please?
Thanks Stefan. I just got an answer after I posted a request in French
! They have problems and it might take up to 8 working days to provide
me with an answer.
At least I got an answer ! Wait and see. I hope that the photo -which is
the test result- will tell what the problem is.
Thanks again for your help.
just for people who have the same problem:
the problem with a partly working touchscreen is that the digitizer does not work because the connector under the display has become loose. i had this problem with my google nexus and my fairphone. in my opinion this might even be planned obsolence, as it is pretty unlikely that two out of two touchscreens from different manufacturers have the exact same problem. i can see on both models that underneath the display the connection has been lost (it is a little spot). i could not see it in the beginning, when the fairphone and the nexus began to have the partly not responding touchscreen problems.
to fix it you have to change the display, as there is no possibility to reach underneath the display as far as i know.