Hello everyone! I thought I would ask a couple questions and maybe rant a bit since I feel pretty frustrated. I’m trying to return my FP2 display which became defective some 7 months after acquiring the phone. I first contacted support on 7/7/2017. After a lengthy and slow email chain they told me …

To be fair, this sounds like it should rather be posted on a DHL forum. I wish you success.

Hi First of all, if that is any help for you: you’re not the only one who is frustrated by fairphone. My screen broke down in may. After I immediately contacted fairphone, I could finally send in my screen 5 weeks ago (more than 4 months after I reported the defect to fairphone!). However, although…

You have my sympathy and I really feel for you and hope you will be having a working phone again really soon. Except on this one point: [image] Joel_Enwald: I am pretty disappointed and suprised that to repair a product in-warranty I actually have to acquire a box and packaging material to be …

Maybe “unwilling” was the wrong word. “Not able to help”, might be the better description. Apperantly the only thing they can do is forwarding a request to their logistical center to have a look at where my parcel is. It seems that the logistical center is as busy as everybody else there and in the …

Hi, well, my experiences are: for returning you can use the package your phone came in you can negotiate a 3 hours time window of pick up, even in the evening times Wish you get working phone soon!

Similar frustration about how much time the process takes. And on top of that, I have sent my screen 12 days ago: DHL confirmed delivery but I haven’t heard anything from Fairphone, not even a confirmation that they received the package. Not very professionnal.

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Returning a Fairphone product - a slow experience

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