Hello everyone! I thought I would ask a couple questions and maybe rant a bit since I feel pretty frustrated.
I’m trying to return my FP2 display which became defective some 7 months after acquiring the phone. I first contacted support on 7/7/2017. After a lengthy and slow email chain they told me 10 days ago to package the phone and book a time for DHL Express to pick up the display. I am pretty disappointed and suprised that to repair a product in-warranty I actually have to acquire a box and packaging material to be able to ship the display. Shouldn’t fixing a product in-warranty be free?
Then I have to book a time, which means staying home the whole day since the courier can arrive at any time. I don’t really have such a day this week, but since I would like to get my phone working again soon, some of my errands can give way I guess. Except the site where I’m supposed to book the time does not let me do it, just says “Something went wrong while booking the shipment.” The error message returns 0 google results. Anybody know why this happens? Well at least it let me book a time for the next monday, a week from now.
The email where they tell you how to ship your fairphone product includes as attachmens two shipping labels for which the first one should be put inside the package and the second one on the outside. It also has a packing slip attachment which isn’t mentioned in the email or seemingly elsewhere, but I printed it and put it in the package for now. Anybody know if this is the correct procedure?
Now I hope that I have packaged my display sufficiently, and that I will get my phone working before it’s been broken for half a year.
I’ll try to remember to update this when I get it back.
Update: Sending my old Fairphone display went off without troubles and the new display arrived quickly and works without issues. All is well in the end