Hi there, last time I checked, I could properly login to my 12return account. That time was before the grand forum update. I don’t know whether it has a relation, but when I tried to login today, I wasn’t able to. It says: “Either the password or e-mail address provided was not correct” I have tri…

Mine is still working with this URL . I created it on September 1st, 2016. Maybe you used the wrong mail address or need to recover your password?

I reset my password and that’s what it said in the e-mail. [image] I don’t think that “Click to create password” is my actual new password, because it didn’t work and I somehow believe that there’s supposed to be a button or link to create a new password with.

Note that there are apparently two different return portals - depending on whether it’s a DOA return or otherwise (not sure whether related - but at least a warning that perhaps one of the portals is working, but not the other).: [image] New Fairphone.com now live! Share your feedba…

I know. I pointed that out myself, including the fact that you can login at both if you register for one. :wink: And no, I can’t login on either. [image] New Fairphone.com now live! Share your feedback The Industry On a different yet possibly related note: I was just won…

Whoops, it was obviously past my bedtime when I responded. Well, still might be useful for others finding this topic…

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Trust October 2, 2016, 6:37am 5

I know. I pointed that out myself, including the fact that you can login at both if you register for one. And no, I can’t login on either.