On a different yet possibly related note:
I was just wondering what the intention is to keep two return pages, namely
https://fairphone.12return.com/
and
https://fairphoneco.12return.com/
Since former has only one option and latter has only two, making it only three options in total, wouldn’t it be reasonable to combine these two pages to reduce confusion and potential maintenance work? Creating an account on either gives you access to both anyway.
Best wishes,
Trust