Re-Enter SIM PIN

[rootboi]

Did you try the options listed in this support article?

Otherwise as a temporary workaround you could disable the PIN Code from SIM card and use PIN Code from the Phone itself, as Fairphone suggests in this tweet:

Fairphone (Fairphone)

[TobiasF]

I have an assumption: The problem could be caused by a defective GMS update. According to the reports, it’s unlikely that the problem is caused by a FPOS update, the network or the SIM card.

[fp1_wo_sw_updates]

@TobiasF

I have an assumption: The problem could be caused by a defective GMS update

Can you explain this a bit more? I’m just curios. Is there an up-to-date non google os so people can compare?

[Paule]

Strange. I’m having the same issue with the sim card since yesterday. It started suddenly. Before that I had absolutely no problem with the phone.

[dannydv]

Same PIN problem here since yesterday. 1 SIM card in slot1 VodafoneNL.
Together with the over active display makes the Fairphone almost unusable.
Contacted support by phone today 6 times. Either busy ringtone, endless music or a recorded voice telling that all support people are busy. It is not easy being green and fair. FixIT Fairphone please.

[freibadschwimmer]

@dannydv

Contacted support by phone today 6 times. Either busy ringtone, endless music or a recorded voice telling that all support people are busy.

Yes, they are pretty much overworked:

Support request not answered yet

Hey all, First of all, we would like to apologize for not replying to your request earlier. In the few past months since the delivery of the Fairphone 2, our small support team has been overwhelmed by the amount of email we’ve received. Despite trying a variety of ways to improve response times and reduce the number of open requests, it’s still proving to be a very difficult task. We have hired 7 new people to help the support team and members from other teams are using any spare time they ha…

---

Though I wonder if this is rather related to an app update, or what @TobiasF mentioned, about an GMS update. It seems pretty suspicious that the issue occurs suddenly (and not right after an FP OS update, moreover with different FP OS versions), yet around the same time for many users, and still not for all users. This makes me suspect that maybe the root cause is not connected to Fairphone/ FP OS after all.

Did anyone try to make a logcat of the problem? (I can’t, since I am not affected. Yet?)

Edit: on the other hand I don’t find this problem when searching for it online.

[tomgey]

Same problem with me. Seems to have started after the 1.5.1 update.

[Babsini]

Same here. Occurred after updating several apps (e.g. Pokemon Go, VGN (public transport service in my hometown), Facebook, snapchat etc.)
I had not updated Fairphone 1.5.1 yet .
That is what I did after noticing that I had to re-enter my pin nearly every time (!) I tried to open an app on my phone.

1. Reboot
2. Change sim (1&1, Germany) to slot 2
3. Reboot again
4. Do the update to 1.5.1
5. Repeat steps 1 to 3
6. Set back phone to default settings
7. Downloaded needed apps again
8. Tried both sim slots again
9. Deleted apps I suspected could be responsible for causing the problems
10. Being very unhappy because nothing was helping
11. using my old phone (iphone 4s) now
12. now the problem is solved (haha… -.-)

I hope there will be a solution for this problem soon… :’(

[andreas.gebauer]

Same problem here too. It seems to occur randomly. Switching to SIM slot 2 didn’t help. Reboot doesn’t help either.

[Paul_Schneider]

Same. It only occurs about twice a day, but it is still annoying.
All the trouble seem to have started after putting in the second sim card. Since then I am fighting one sim card related trouble after another…

[juanmog]

Same issue since I put a second sim card in the phone. But reading the post, i cannot say is related.

[Rebecca_Moss]

I have the same problem! For the last couple of days I have been constantly asked to re-enter my SIM PIN - sometimes as often as every few minutes. Rebooting doesn’t help. Yesterday I updated to 1.5.1 and the phones continues to behave in exactly the same way - so it doesn’t look to me as though it’s connected to the update.
Also the phone has recently experienced heavy GPS use (kids playing Pokemon Go) but this issue has only just arisen - so also unconnected?
One SIM card - Vodafone NL - which has been in for months

[Dracian]

Hi there, I’m glad to see I’m not the only one to have that problem !

However, contrary to many other users, I’m experiencing the problem while not having version 1.5.1 installed (I’m still at 1.4.2, I don’t have access to Wi-Fi where I live and work, thus can’t do the update), which would rule out a problem connected to the latest update…

On my phone, the problem seems to appear only when I use GPS-dependant applications such as Google Maps and Pokemon GO. Problem appeared last week (while playing PokeGO since a month now).

[gianlou]

Am also having this problem. It might be related to Pokemon Go…

[last_login]

I don’t think so… I for example never installed Pokemon Go.

[Bernhard_Schmidt]

I’m having the same issue.

Updated to 1.5.1 when it came out, having the problem since a couple of days. SIM1 is Congstar (Germany), SIM2 is empty.

NOT playing Pokemon, so not (closely) related.

[Spielmops]

to all:
disable the location service and observe.

It’s just a guess but you never know …

[Si_Ma]

Same here, i have created a logcat but don’t know what to look for. In case it is useful for everyone, i attach it here: https://my.owndrive.com/index.php/s/Gbi8nuKekPd5EcP

[mungo24601]

I’ve got the same problem. I have to re-enter the PIN for the first SIM Card several times a day, sometimes after some seconds. The second sim card does not have connection anymore when I have to reenter the PIN code the first time after a reboot.

Is there a change to undo the update fo Fairphone OS 1.5.1?

SIM 1: sunrise CH
SIM 2: blau DE

[mym]

Same here, French network, 1.5.1, tried reboot and switch slots but I have to enter the SIM PIN around 10 times per day!