I very much hope this will not be solved just accidentally. @anon64862762 could you please tell us how is FP addressing this issue? The official bug list is silent about it. However, this is obviously one of the most impractical issues FP4 has ever had. I understand that the affected people are getting angrier and angrier with each reboot. And silence from the FP side doesnât help.
1 Like
The lack of communication is Fairphoneâs main problem.
I no longer accept the excuse of a small company, on the contrary.
You get âbetterâ devices for the money.
You are prepared to pay a fair price.
You have decided to buy a Fairphone, which requires a bit of enthusiasm and tolerance.
Fair therefore also includes respecting the customer after the purchase process. But no, you are now the stupid, nagging user. âWeâve got your money, now you have to shut up.â
Why donât official employees occasionally write here in the forum how Fairphone wants to proceed in case of problems?
Or even just announce that a problem has been recognised.
All I hear is that people are reading along here. But without a response, itâs hard to believe.
A short explanation, too much time, too expensive?
On the subject of why other manufacturers (devices) donât seem to have this problem?
Why doesnât Fairphone try to explain why 5G leads to reboots on the FP4?
Why donât we know if Fairphone is even working on a solution?
Why is Fairphone damaging its reputation due to a desolate information policy?
4 Likes
Good day, bought almost a week ago an FP4 which immediate was updated to FP4.tP1X.C.079-20231013
Have an issue with random restarts of the phoneâŚ
Buy an Fairphone, we will update it to an already old Android version and break your phone in the process. You get an broken phone from the get go, with no commuication, but hey, you can change your USB slotâŚ
I donât think the philosopy behind right to repair and sustainabiliy is to sell things that are broken right out of the store?
I donât get, what you are trying to express. Which broken phone? Which old Android? Most Fairphones are working flawlessly. In a forum of course all with problems are coming together.
4 Likes
Mine is running now for 78 hours with FP4.TP1X.C.079.20231013. Deutsche Telekom, 5G enabled. No sudden reboots, even with roaming in France. Still not tested in train (comes tomorrow)
Edit: unfortunately first reboot now 
Itâs on their issue tracker. Their issue tracker that seemingly doesnât render as it should on mobile devices. The irony.
2 Likes
I had the first sponteanous reboot today. and I have 5G disabled as my llan does not support it anyway. The workaround is not working for me
Uh-oh. Strange.
First mention (Iâve seen) of apparently-5G-related reboots was in July here. It seemed that specific issue was indeed 5G related, but also happened way before the A13 rollout and (apparently) wasnât fixed by A13.
Meaning itâs totally independent of A13.
Now those new cases of reboots happening only after A13 most likely have a totally different cause (i.e. not be 5G-related).
Fairphone should consider those two reboot problems as two different issues, having similar symptoms but completely different causes, else they wonât ever manage to fix them.
Just my 2 cents worth.
1 Like
We have several statements above that turning off 5G helps and the amount of people reporting the issue increased after the A13 upgrade, as you can see.
So even if there were a few cases before and for some it might not be triggered by 5G its still the most common culprid found so far.
2 Likes
Decided to give it another try after the latest update.
So far, no restarts for about 20 hours. 5G on, VoLTE on, Wifi/5G switching regularly.
I have good hopes 
Unfortunately, I experienced the same problem. (since the Android 13. update at october 2.)
Sometimes it is rebooting in a loop which can take over 20 minutes then 5 ninutes okay and another 20 minutes of rebooting looping. 
I hoped it would have been solved with the next update, but that was a few days ago, and still suffering the same problem.
I use the phone for work, and not being able to call (back) a customer for at least 30 minutes is driving me nuts.
Reading this topic, I will try to switch of 5G, but I hope for a good updte which solves the problem.
But 5G cannot be the only issue. Iâve never experienced any sudden reboots and I am on 5G pretty much all the time, when I am not at home.
1 Like
No one said that 5G is the only reason, it might very well be provider, setting or whatever specific. Still turning off 5G for those affected helped in I would say most cases, so it remains the common culprit from current knowledge here in this topic.
Its important everyone affected contacts support to provide as much information as possible.
Alright then. In between this topic, 5G sometimes seemed to be THE cause, resulting in people complaining about Fairphone for rolling out A13 âanywaysâ. Of course, I can understand anyoneâs frustrations, but personally, I am more than happy to finally have A13.
Oh, great, so they updated the list on Friday and added this issue. So they officially admitted the problem. Good first step.
1 Like
Sarcasm on // Then Fairphone has recognised the problem at the speed of light // Sarcasm off
2 Likes
Fairphone 4.
Fairphone has been very slow updating their phone to Android 13.
First of they where very slow to update to use the hotspot 5 Ghz, then they where very slow to update the automatic screen dimminig in summertime (warm phone) which made the screen almost unreadably in sunlight. Then they introduces this bug, i made a it reboots several times a day for me, one day up to 11 reboots in one day. Itâs terrible. I do expect a phone for several hundred dollars to have the basic funtionality to work out of the box, and any bugs which renders the phone partly useless fixed ASAP.
I really donât want to ditch this phone, but my patience is running low with Fairphone. Iâll probably wait until the next update and hope that itâs fixed then,
2 Likes
To my knowledge it was there before last Friday. Not sure if thatâs better or worse.
The page says last update 10 Nov. And I checked about a week or 2 ago amd it wasnât listed.