Question about Do Not Disturb exceptions when using the physical switch

Hi everyone,

I’m hoping to get a bit of clarity about something I’ve noticed with the Fairphone 6. I’ve set up some exceptions in the Do Not Disturb mode so that when my parents or my partner call, the phone still rings even if DND is on.

Now, this works perfectly when I activate the mode directly from the phone’s interface. However, it doesn’t seem to work the same way when I use the physical switch on the Fairphone 6 to turn on DND. I’m just wondering if this is expected behavior, a configuration issue on my end, or something else entirely.

Any insights from the community or the technical team would be really appreciated!

Thanks a lot!

2 Likes

Speculation only but I have similar settings. When I use the switch and DND is on, at the bottom of the DND settings it’ll say that a custom schedule is on. The custom schedule will say that repeat callers and priority messages will get through but says nothing about priority callers. No connection to fairphone so can’t say whether that’s intentional or an oversight.

I have just check and I have the same screen with the custom schedule but it doesn’t say anything about repeater callers.

In the image in the first two options (calls and messages) indicates none. If I click in review schedule and then in “Switch” I can only change the behaviour of the FP switch. But I have just check that Essentials custom schedules allows to modify the calls exceptions.

Maybe there is some not obvious place where we can change that custom schedule or maybe it can be added in a future version.

I have noticed that it uses different settings depending on how you enable the DND mode. With the physical button, things like media sound goes through. However. If I enable the DND mode via the quick toggle, it enables the expected stock Android DND mode, which mutes any media sound.

I consider this to be a bug.

Similar for me. When I use the switch, DND seems to follow whatever was decided in a fairphone meeting DND should be, when I use a quick toggle it follows the customization I’ve set for DND.

Just another “me too” here. Exact same bug

I have registered the issue using the support team contact form. I will inform you when they give me some answer.

1 Like

Good luck. It’s unlikely that you’ll hear back from them considering how they just seem to be ignoring users and the bugs that we have.

I hope I’m wrong though. I would love to, well.. love my phone. However. It’s difficult to do so when they seems to be ghosting their users.

1 Like

So did you yourself report it to support as well?

They are not ignoring people they have a backlog. They also work on bugs.

This issue here, is a rather very minor one in my eyes compared to other issues, so I guess it can take time until they get back.

5 Likes

You’re definitely ignoring people.

My do not disturb does not work at all - no matter what I do.

This is a users forum. Fairphone seldom reads here.

Same issue. No solution to this bug aso far. So I decided to use the switch for airplane mode…

I have the same problem with the media not muting on fairphone 6 when using the switch to enable dnd. Anyone have a fix?