Since upgrading to Android 6.0 the proximity sensor does not notice when an already approached object is removed. An implication of this issue is the black screen while having a phone conversation leaving you unable to quit a call even when you are still in dialing process. I already tried out the …

This is fixed with 17.05.02: [image] Fairphone OS 17.05.2 (Android 6.0) is now available The Products Hi all, Fairphone OS 17.05.2 (Android 6.0) is now available. Open the built-in Fairphone Updater app on your device to start the installation process. What’s new Sta…

Same problem for me… When I call someone, I get the black screen problem. Calibrate the proximity sensor two times, and the problem is always there. What can we do?

Same here… I’ll try to clean the backside… I already success passing the second step of the calibration tool by cleaning very well the frontside of the captor.

Yep, same here since the update to Android 6.0 - screen goes blank when voice calling which makes it impossible to hang up or to navigate an automated telephone system. interestingly, i also get a blank screen when playing a voice message in whatsapp, which i don’t recall happening before. like eve…

People here are referring to cleaning the proximity sensor glass, can someone tell me where that is exactly? Is there a visual specification of the phone somewhere on the website? I couldn’t find any. Thanks!

Same problem here. Proximity sensor not working since updating to Android 6, and re-calibration utility useless. Must use the right-hand button to finish telephone conversations. Hoping to get as soon as possible a fix.

Ok since many people here don’t seem to remember that recalibrating the proximity sensor is not all there is to it, or don’t know how to clean the glass in front of the sensor: ### Here is the official troubleshooting tool Go to > Calls > My display stays black (or on) during or after calls and go…

I have the same problem now after the upgrade . I have followed the official troubleshoot, it resets temporarily the sensor but as soon as I make a new call it get blocked again. I really think it is a new problem linked with the upgrade.

Hi I had the same issue. The display stays black during a call. The sensor tool had no effect. After a view times the sensor tool fails with step two. I’ve been trying a lot and also restarted the phone. In the end: For me it worked to remove the display and clean the glass for the sensor from ins…

@fabio1 I removed your duplicate post. [image] fabio1: I have followed the official troubleshoot, it resets temporarily the sensor but as soon as I make a new call it get blocked again. It’s still not clear to me if you actually opened up the phone and cleaned it from the inside, since the t…

Yes. I have also opened the phone, removed the screen and cleaned the sensor from the inside (and then retried the calibration) No change, the sensor still gets blocked after each call.

Proximity sensor (&Recalibration Tool) not working anymore with Android 6

Help Fairphone 2

paulakreuzer May 24, 2017, 6:02am 47

This is fixed with 17.05.02: