Hi fellow Fairphoners,
first of all, I don’t want to forecast any worst case scenario! I am just making up my mind about the Fairphone community and the company, due to the problems the Fairphone support is facing since the release of the FP2.
There is an alarming increase in the backlog of support requests as you could read in a respective blog post from early August '16. Fairphone had to hire more people to handle the situation. What we didn’t get to know (yet) is, how affordable this increase of support staff is and how many of the requests had to be processed as warranty repairs, because both could have a longterm negative impact on the company’s financial sustainability and thus the whole project. That’s why I asked myself the following question and would like to pass it on to you, the community.
If Fairphone stated, they could not afford any further warranty repairs and asked the community to - instead of insisting on their warranty repair - pay the necessary spare part on their own…
What would you do?
This poll is intended to make you think about a very hypothetical and very unlikely event. It’s intended to make you ask yourself "How far would I go to support this project?"
- I would pay the spare part, despite my right for a warranty repair.
- I would insist on my right for a warranty repair.
- I don’t know (yet).
- I consider this poll useful, but don’t want do give an opinion.
- I consider this poll not useful and/or counter-productive.
(I’d plead Fairphone staff to not vote here. ;))
If you have any additional input, just post below. I’m very interested to read it!
Have a nice day,