Hi! To be prepared for the next Fairphone (FP2) I suggest a new help category at the Forum, to keep requests seperated for easier help (people who have a FP2 wonāt be able to help people with a FP1 and vice verse).
How would you handle it?
Create a new main category (Help FP2) and rename the existing Help category Help FP1(U).
Create a sub-category in the existing Help category named Help FP2.
Do not change anything, maintain only one Help category for both FP1(U) and FP2.
I voted for the 1st option (create a new main category) because I donāt see the FP2 inferior to the FP1(U), which would justify a sub category. Also doing nothing doesnāt seem like the best idea with 200.000 FP2 being sold in the next 2 years.
make two sub-categories within the Help Category, one for the FP1(U) and one for the FP2. That way topics that concern both devices can stay in the Help Category.
I was thinking, if I should give this option, but I found that all the topics in the Help category either refer to FP1(U) or (will) refer to FP2. They are so different that there wonāt be (Help) topics concerning both devices.
option 1 even for me this coud also simplify posting for users not comfortable with categories (you mods often move topics because theyāre posted in wrong categories, I canāt imagine the work needed to keep help sections tidy with two devices!)
Should we provide different help-(sub)categories for the different flavors (if they really come).
Wonāt a google-free FP2 have more in common with a google-free FP1(U) than with a google-infested FP2?
People without GApps donāt have troubles, so they donāt need (a) Help (category).
On a more serious note: What I could imagine are sub categories for different operating systems (default is Android so it should be the main category).
Now that we will have two different fairphones being talked about Iād like to suggest to create two more categories āFP1ā and āFP2ā.
If it is possible to enable multiple categories per thread, Iād like to suggest to use these FP1/FP2 as additional categories to the topic-ralated ones (bugs, repair, software,ā¦)
I see no votes in the poll above. It says ā0 votersā for me. And my proposal isnāt in the options anywayā¦
I thinl that create a subcategory will mess up all: if someone have a problem with FP2 there are an high probability that post in the generic help; IMHO the best could be two separated new categories. But I canāt see any vote in this poll, and I canāt vote
I would not favor that. In my opinion, this board misses structure already because obviously it is much different from usual boards. I suggest creating more categories.
Itās worth a try, though Iām afraid this may lead to the moderators and/or the regulars adding the tags to a lot of posts - sure, if the example is set people may follow it if they know how.
Whilst I donāt want to push for having two categories (Iām not quite decided), the advantage that I see is that it does force the person creating a topic to be specific about the device. With a tag that users manually add, it can be forgotten (and surprisingly many posts in the help category are actually initially quite vague) or not understood. In terms of where to put instructions - of the ~2100 users only 113 have the read faq badge (though this may just be because discourse assumes a slower reading speed than most users have), and Iām not sure how many read the about category pinned posts (<700, views, >1300 topicsā¦).