My phone started to randon reboot, with the screen freezing then rebooting when I was on any app.
Now it won’t even boot - it either starts and gets to the black and white “Fairphone” screen then nothing more just staying on this screen. Or it gets to this screen then reboots in in a 3 second cycle.
I have tried to swap batteries, removed all SD and SIM cards - still the same. I have tried to start up in Safe-mode but nothing happens.
What next please?
Update: I have got it to boot twice now fully - but after a few moments of doing ANYTHING it reboots again.
I’ve now sent in a Support ticket for this - but don’t know how long it will be before this is answered as I understand there is a backlog. Never mind the time having to send in my phone from UK - Netherlands which I anticipate I now need to do.
Any ideas on how this can be solved without the need to do this most welcome
OK I’ve just got into Fastboot mode and tried to manually install the system using the above instructions.
It seemed to work and started to initialize the apps, but then I think the battery died. I tried to restart it but it just ended up stuck in fastboot mode.
I tried the process again with a charged battery, downloading and reinstalling the OS but now it did not get past the initial screen and started the blue logo movement before rebooting and rebooting again.
I’ve taken out the battery and tried again - it gets to Fastboot mode and occasionally the blue logo movement before rebooting. It has also just had no screen on at all - just black - on one occasion.
The one thing that has happened is that it will now not go into Developer mode at all - not that that I got anywhere before when it got into developer mode!
Going off the instructions sent by Support a week and a half ago now, I need to go into System recovery by holding the volume up button and the power button simultaneously - which I cannot do now. When I could before I reinstalled OS I could not navigate the menu.
Are you sure that inability to reach “recovery mode” not because of battery not being charged enough?
If this was my phone might have wanted to try installing Fairphone Open OS instead as TWRP feature allows a bit more versatility to clean up the phone, but don’t want to take you outside your comfort zone.