A question on behalve of my wife. We both have a Fairphone. Mine is 5, hers 4. Here phone needs a restart once in a while because it does not work anymore. To make the phone work again several it takes a couple of restarts. The question on how to solve this does not get an answer.
This may be a minor and individual problem. Still a reply to a question of complaint should be normal for a company that wants te operate fair. This undermines the trust in Fairphone.
In case you haven’t done it already, I suggest you try Fairphone’s troubleshooting page:
Hope this would help.
Hello
Could you please specify how you contacted the support? Using the self repair portal, chat or any other way?
Also please tell us what you mean by not working. Is it freezing? Losing the connection?
Hello Meaghan,
It is a long time ago since the last time we tried to get help from Fairphone. I do not remember how we contacted support.
The problem with the phone is that most of the apps no longer open. Aften restarting the phone they still don’t open. A second restart solves this most of the time. On a few occasions a third restart is needed.
This also happens when my wife turns the phone off during the night, and switches it on the next morning. The first time nothing works. A second restart is always needed.
Thanks for looking in to it. If this is helpful we can repeat the question from here account. Doing so was quitte complicated we noticed.
Best regards,
Have you checked there is enough spare memory ( RAM) AND internal storage. I assume you close apps on a regular basis.
Only an idea.
I couldn’t find memory (RAM) usuage on my FP5 In Android OS. found it in FP App, Under Device health.
Could you try rebooting into safe mode and checking if the issue persists there? To reboot into safe mode, follow these steps:
This will temporarily disable all installed apps, and you’ll be left with only the stock apps. When you’re done testing, just reboot the phone and everything will be back to normal.
I understand it might be difficult to test this in safe mode, but it would be great if you could try to use your phone for a couple of minutes to see if the you still have issues with launching apps.
Thanks for the idea. And yes there is enough internal storage
We will try when the problem occurs again.
However one other reason for creating this topic is the lack of support from Fairphone. I had this same experience twice for my own phone. First time - long ago - it made me decide to replace my Fairphone 1 by a Nokia. When the Nokia was end of life I bought a Fairphone 5. Again no support. I was lucky, after a couple of month the problem I needed support for was over.
In my opinion fairness is needde both to the suppliers and customers.
its for sure fine to discuss this, however kindly dont use the help category for this. Support is way too slow thats true and we have topics discussing this in detail, kindly join those to share your frustration and experience.
OK, that is clear. I was not aware of this.
I don’t know if this will help, but it is possible to enable a “bug report” entry in the power off menu:
It will then appear like this:
The next time the problem occurs, you could try to generate a bug report (will take some time) and upload the file to your support ticket.
It might be that even the bug report doesn’t work when the problem shows. And of course I can’t guarantee that it will prompt support to respond. But at least they then have some additional information that hopefully helps to identify the root cause.
I can’t say if normal people/other users here would be able to interpret the bug report file, if there’s still no response from Fairphone, though.
