Phone calls: other person suddenly can't hear me anymore

Same here… I found out, that my ear is triggering the CONFERENCE CALL feature and not the mute switch when that happens. The solution is to press the back button (triangle on the lower left) twice. That brings you back to your phone call. At least in my case. Hope that helps some of you out.

I am currently looking for a job and imagine how annoying it is to send out your CV for a job you really would like, receiving a call - and you know it is about the job, pick up and spend 30 seconds answering “yes, hellooooo!!” to “can you hear me? hello? can you hear me?” - yes, I can freakin’ hear you, but you can’t because for some weird reason the microphone just doesn’t work anymore…
So, then the other day, I read somewhere on this Forum that the Volume for Media, needs to be all the way up for them to hear me…? Well, I didn’t see the connection but tried it… AND it worked!! … ONCE:angry:
And it is not only during calls: “Ok, Google” doesn’t react anymore, so the microphone must be dead… Among all these small bugs that are slowly coming out with the FP2, the fact that I can’t make a phone call is the most annoying one and should be fixed first, as the FP is… a phone :scream:!!
However, if one of you finds a solution as easy as “turn the volume up” (but not that :wink:) please let me know. :grin:


i have the same issue. it occurs randomly during calls and i am usually to slow to work around it.

i think it has to do with the fact that for some reason the sensor to disable the touchscreen isn’t working properly while having a phone call. at some point the display will activate and some random actions are triggered with my ear.

An easy workaround for a badly working proximity sensor is to switch off the screen with a short press on the power button before making the call and switch it on again afterwards.
That’s how I had to do it always with FP1.

Hi - new phone arrived.

I really want to love it as it’s a great piece of kit.

…but one call in four leaves me unable to speak to the person on the other line.

…sometimes, people are conferenced in without me having actioned this (phone just rings someone else randomly).

…sometimes people are put on hold without me having actioned this.

…loads of apps keep crashing and it can be hard to scroll without the phone display going weird.

Unsure what to do and not sure whether this is just a software defect.

Please advise thanks.

Guys, I’m pretty sure all of you have the issue with the proximity sensor, so I suggest you continue here:

But to make sure it’s not a different issue why don’t you all try this temporary workaround: Before putting your phone near your ear turn off the screen manually with the power button. If that doesn’t keep the phone from going mute than it’s another issue.

Please vote here if the workaround works and if so, I’ll close this thread.

[Poll name=1]

  • The workaround works.
  • People still can’t hear me with the screen turned off manually.
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Happens on every other call…trying to get important docs form my mortgage company and have been on hold for 20 mins twice because of it!

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Pleeaaaase! If you get any answer from tech support let me know!! I have to use headphones or speaket for every single call I receive/make to be heard (and like others, headphone volume is too loud and speaker is too low)…I really wanted this fairphone, but its turning really disappointing…

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I wrote to support about this issue three weeks ago and they still haven’t answered. :frowning: The microphone works with video calls for me but not with phone calls.


I have the same problem about 40% of the time. I will try the workaround problem but don’t really want to have to turn the screen off manually for every phonecall for ever as I have waited patiently to get a phone for 5 years and would like it to work properly if I spend the money on it!

I don’t feel confidet opening up a phone either, I’m not a tech savvy person really …

The FP2 was designed so you don’t need to be tech savy to open it up.

Ihave the same problem. I live in Sweden and calling with tele 2

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When it happened to me I switched on and off the microphone and the other person could hear me again. It is for sure not the same problem, but clumsy me have turned off the microphone with my cheek several times. Both on my old iPhone and the new FP2.

Had an answer from the support…to restore the phone (means saving everything, reinstall all the apps, etc…) …but still have the problem…microphone only working with headphone or speaker, but still nothing normally…pfffffffffff…
Wrote back hoping to get an other answer…

any updates? to me it’s a totally no-go, the company show up here and give support, advice that works or even say 'sorry we don’t know whats-o-ever the problem is".
as someone said earlier it’s a PHONE to make CALLS.

my wife can’t make almost any call since couple of days from the very beginning of them…

I haven’t had any problems with it since I started paying attention to the screen turning off (going black) when I place the phone up to my ear. Very occasionally it doesn’t respond immediately, but if I then just move the phone a tiny bit to the side it turns off reliably and with that, I no longer have problems with the call suddenly being muted. So I think for me the issue was indeed that I muted the phone with my cheek.

I’m getting the same problem - it happened during a call yesterday and it just happened when phoning my bank!

It’s frightfully irksome.

I think that don’t probelm of the proximity sensor. I have a similar problem but this happens when I activate the speaker mode call , then my FP2 microphone works only on speaker mode if I dsactivate the speaker mode the microphone stop working.

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Same problem, my phone partner isn’t able to hear me after a while. Looking at the screen to find a mute button or similar–nothing but the screen has always a yellow frame. Help! I want to phone with my phone!!

A post was merged into an existing topic: FP2: speech quality: peer callers often do not understand me properly