The issue is that people comment that I keep breaking up even though I can hear them clearly. I had the same issue with FP4 and it could not be fixed. That is why I bought another FP but I jumped to Gen 6 in the hope that this won’t be an issue. In addition my voicemail is not working either (my supplier the Phonecoop doesn’t seem to be able to resolve this either and suspects that it is a phone issue not carrier), basically I can’t use it as a phone but I depend on it for my work!!!
I have been a loyal Fairphone customer since you started with Gen 1, every generation had glitches which I was willing to accept and work around but this is getting ridiculous. If you can’t fix this I will ask for a refund and will have to buy another brand which after so many years would be a big disappointment.
kindly remind the forum no official channel to contact Fairphone and I or any other user, cant fix this, so kindly get in contact with Fairphone directly.
As its the same on 2 different devices, it might be bad luck, or rather a provider issue combined with Fairphones and for sure provider are fast in saying “not my fault”.
Maybe you have the chance to test a SIM of another provider.
I meant to say “if they can’t fix it”…
Hi Yvonne
I meant to say “If they can’t fix it”…
Interesting suggestion regarding testing a SIM from another provider, I have put in a new replacement SIM from the same provider and that didn’t resolve it. I will follow up on this, thanks.
Dani
I think this is actually an issue with the FP6 microphone encoding. I have tried several different audio recorder apps and all have distorted/clipped audio with lots of background hiss. Some users have reported this on videos made with the FP6 camera app or lineageOS camera. The only way I got clean audio with was the Fossify recorder, which has an option to use raw mic signal with no processing, which obviously isn’t an option for calls.
So you have the same issues as described here during calls as well? And what did you record when you noted the distortion, voice or music?
Thank you for your reply, very interesting to hear your workaround with the mic issue for recordings but as you said, this won’t be a solution for calls. Did you have issue with calls as well or only when recording?
Sorry for the slow reply. Yes, I think Fossify audio is the only recorder that works currently, although even without any processing the audio quality is worse than most equivalent phones. I haven’t had any issues with call quality (tested and the response was “it sounds like you’re on the phone”. It’s something I hope they fix though.
Thanks for responding anyway. It turns out that I have to send it the phone to Fairphone for them to have a look at it (which is not convenient, because I need it for work and don’t have a replacement….). Fingers crossed that they can sort it out.
Hello, I have the same issues..do you have some news ?
j’ai également un problème de micro avec mon FP6. acheté en aout. J’ia pris un ticket SAV, mais ils tardent à répondre.
Hey,
there are 2 microphones at the FP6.
What are the results of the “My Fairphone” app “support” test (here in german language)?
J’ai le même problème . J’ai pris un ticket au SAV début décembre , mais je n’ai pas de réponse . Sommes-nous nombreux dans ce cas ?
kindly stick to the thread language moving forward, which in this case is EN. Thanks
It turned out that I had to send my FP6 back for repairs in France – that was not straight forward at all (UPS system and Brexit…). Very inconvenient because I had to borrow another smart phone (I use my FP6 for work as well) and I don’t have the outcome yet (and if it is at the same pace, I probably have to wait for a few weeks although I was told it should only take two…).
J’ai enfin eu une réponse du support , l’application de dépannage du FP montrant que les micro ne fonctionnent pas bien . je dois renvoyer mon FP6 . Suis également embêtée de m’en séparer …Croisons les doigts
It was not that easy to send it back because it had to be sent from the UK to France (Brexit made it more complicated). This might be easier for you if you live in France. However, I already have received a report from them saying “nothing is wrong”! I obviously have an issue with it otherwise I would not have gone through so much trouble to send it for repairs. If I still experience the same issue the phone is useless, because I need it for work and my clients keep telling me that they at times can’t hear me properly. Fingers crossed indeed, good luck.
ils vous ont contacté dans quel délais ?
again: please post in topic language and stop posting in french! just translate before you post. Thanks
I don’t mind because I understand French, and I don’t know how many forum members are following this chat – do you?