Is it safe to assume Fairphone keep a safety stock of spares beyond what is available for purchase on the website? I still haven’t had a reply to my support ticket and another portion of my screen has gone unresponsive, can’t really wait indefinitely for stock to come back in if it becomes unusable.
Incidentally, I was at a concert last night and someone dropped their Samsung S6 from the balcony 25ft above me, landed on the floor right next to me and, aside from a cracked edge at the power button, was working just fine. My FP2 screen can’t handle its regular rotation between my bedside table to office desk to coffee table
Would be interesting to test this behaviour: Drop 1000 Samsung S6 from 25ft and observe how many are still working afterwards. Sometimes it’s simply good / bad luck…
I used to have either an S4 or S5, I can’t remember which. I replaced it with my FP2 when it started running a bit slow, gave it to a friend and he still has it now. I wish I’d kept it as a spare, because he’s had no problems and my FP2 is chronically ill
What about the case of droping from 2 feets whit a cover case not doing anymore its job because completely deformed and waiting for a new one for weeks… finally new cover case received 2 days after the display module was broken. Waiting for availability of the display module since this time: does it mean that we need to purchase systematically 2 FP2’s in order to have at least 1 working ? I just hope that you have taken into account your past mistakes by reconsidering your 8D, ishikawa & supply chain
Not yet, still struggling by with this one with a dead left edge and phantom touches. I appreciate the support team are busy, but my ticket’s been open for more than 2 weeks without response now
Hi,
Is that a timeline about the new Display Module? Is it already on production? Is that any chance that we could fix our phone before the end of this year?
I dropped my phone from a table (under 2 meters) the screen smashed. Unfortunately replacement screens are not currently in stock. Is there any estimate of when they will return or how long they have been out for? Is there another source of screens?
Almost a month on from raising my ticket, I got one generic “make sure you’re running the latest version of software” response from support which I promptly replied to (almost 2 weeks ago), and nothing since. That’s a month I’ve been getting by with about 20% of my screen dead, and still no indication of when I could even buy a new display to sort out the problem myself. Got to say, that’s some pretty woeful customer support
I just ordered from the Italian site “gogreenstore”. Now I don’t have to wait no more.Thanks a lot for the tip! I just hope it will be the same quality display as will be available soon from Fairphone…
Right. I guess the “surveillance”, if and when the Core module is on stock, was performed in the past where nobody knew that it is not (and probably never will be) offered as a spare part.
So I would scratch that line (“Core module”) for good.
Sometimes it’s simply good / bad luck… 
