See if you can get a spare part from one of the #resellers .
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Hi,
thanks, but my FP2 is still under warranty …
Greetings
Uli
Ok, I understand. Maybe Fairphone accepts to pay you the money back if you order at a reseller?
Waiting since sep for 2 display modules mark up high as well as crazy postage costs to Ireland from vireo. See here that they were avail on FP for a short while why did we get notice waiting way too long now and husband’s speaker gone now too few weeks ago. Nightmare phones. Was a huge investment for us in what has turned out to be phones with so many problems it would take an hour to write them down anyone have any update on display module being back in stock
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I’m waiting almost 2 months now for a new bottom module. On 15th February, I was no longer able to use the built in microphone to place calls–I’ve reported this to FP the same day and learned that they had no more bottom modules on stock. Finally, on 4th of April, I got a message from FP saying that they could send me a new bottom module. I only had to confirm (again!) that my postal address that’s registered in the online shop was still up to date. I’ve sent them this confirmation within 5 hours.
Since then: only silence. No answer, no order in the shop, no new bottom module. I’ve sent them several replies in the ticket and also created 1 new ticket to ask them to have a look at my ticket number #160677. That ticket was marked as resolved without answer.
This is my 2nd bad experience with FP Support. As soon as they actually do something, it’s really good! But for some reason it can take a very long time before something happens.
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In another thread, we discussed the possibility to build a working module out of 2 broken modules (take a good mic from a module and a good usb port from another for example):
Maybe someone would try that and could be interested by this other thread where someone has a working bottom module with a dead mic?
Huh, well if anyone wants the bottom module with a broken mic but working usb let me know. I would be happy to give it to you.
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Interesting idea. I most definitely like to have your broken bottom module, if you are still interested of sending it and still have it. My own module is broken from USB, but mic works.
Also if somebody is interested to have bottom module mic, i could also be happy to send it. I could also send the hole module, but when I tried to fix it by opening the module and cleaning it, i cinda broke two of those plastic clips…
Give them a call, that speeds up the process a lot.
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I am really interested in your bottom module. I would try to resolder the usb port with a heatgun or solder a new one in. The parts are usually available from mouser or digi key…
Greetings
Patrick
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My FP2 screen is faulty, a strip down the left-hand side doesn’t accept input. I’ve tried cleaning the contacts and reseating the screen with no effect. I need to order a new screen. Does anyone know when they are back in stock?
What you are describing sounds like a warranty issue.
Have a look also at this topic:
Try e.g. a painting app to check the functionality of the display. If one side is dead (has happened to a couple of users; see link above) I would suggest to get in touch with the support (i.e. to open ticket), as then you may have a good chance that the display will be replaced under warranty. Possibly there are some displays left for warranty cases, if they are currently not on sale.
How to use the checkup tool:
https://support.fairphone.com/hc/en-us/articles/217142106-How-can-I-diagnose-my-Fairphone-2-with-Checkup-
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Since I’ve tried to use a micro SIM adapter, I suffer from the same “issue” as described in the post MicroSIM adapter broke SIM card slot pin.
The solution is buying a new core module. Unfortunately I’m on a business trip in Thailand for the next 3 months and I need the second SIM slot for a local SIM card.
That’s the situation, here are my questions:
- Where can I buy a new core module? It is not listed in the shop. Is is soled out?
- Is there a reseller here in Thailand where I can get the core module?
No, there are no resellers outside of Europe. But you can use the reseller Vireo who ships internationally.
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Don’t forget to sell your old module in our unofficial #market place. According to an old poll at least 18% of FP users don’t use the dual SIM feature (I guess it’s more as dual SIM users are probably more likely to find that poll) and for them your core module would be great.
Also apparently in Australia you’ll soon only be able to use one SIM anyway, so maybe your core module could find a new home there. 
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Unfortunately I need the second SIM slot quite often because I have a SIM card from my employer and I always buy a local SIM card in the countries I work to save money
I think I’ll try to find someone who can repair the core module, first. How come that Fairphone is not able to deliver the modules but Vireo can?
Because Fairphone doesn’t have them in stock at the moment (along with other parts missing too), but Vireo does.
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Not only that. Fairphone generally only ships within Europe.
Vireo ships world wide.
I am not sure, but my guess would be that Fairphone only has valid certificates for the European market, since also that the hardware is built according to European standards.
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At the moment (April 30.) the Fairphone 2 Display Module is out of stock from Fairphone and a 40 days delivery time from Vireo. I guess Vireo had their stock of spare parts and they sold out a little later than Fairphone.
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I have more or less the same issue, at first I had to hold my charging cable in a certain way, and it’s not charging at all since more than 2 weeks.
I opened a ticket on the 5th of april and they told me they’d send a new bottom module as soon as they have them back in stock, which could take “some weeks”.
Have you received yours already ?
Has someone any further news on when spare parts arrive ?