Thank you so much, @Kalibri , this is very helpful as I continue to get organized and follow up on open topics! I found similar community trackers for the FP5 & FP4, is there one for the FP3 as well?
And @yvmuell is absolutely right: it is crucial that the very first step for any customer facing an issue is to use the Self-Repair Portal and its guided troubleshooting. ![]()
Using the Self-Repair Portal ensures your issue is addressed as quickly and efficiently as possible:
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Fastest Resolution: The troubleshooting (TS) steps in the Self-Repair Portal resolve most issues immediately.
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Official Tracking: For problems that arenโt resolved through TS, opening a support request via the Self-Repair Portal ensures CS can track every case. This data is essential for them to escalate critical issues or develop new, effective troubleshooting processes.
Of course I am also here to identify high-impact community trends and large, unresolved issues, so the community issues trackers seem really valuable! While I can flag these trends internally, I cannot open or escalate single customer cases. Only a logged support ticket can do that.
If you want to share feedback about the Self-Repair Portal please do so in this topic, so that I can follow up & forward the most important points internally. ![]()