Noisy coloured pixels on my Fairphone 2

i experience the same problems as mentioned above: noisy dots, other weird patterns or nothing at all, though the phone is still on. i realized it for the first time after i had it in my trouser’s back pocket. and obviously as described above the issue seems to be related to some kind of pressure. the display changes for instance when i put some pressure on the side of the back cover. or when i put it into my trousers pockets which i don’t do anymore… after some time the display works again. if it doesn’t the only thing that helps (sometimes…) is to take it out of the cover, restart it and than carefully put it back into the cover. this often needs several attempts, for if there’s too much pressure while doing so the display will go mad again. i tried all the cleaning and taking off the display described above without any success. actually i have some cracks on the display but this was long before i experienced these problems. but i already wanted to buy a new display to see if that would help but had to learn that they are currently not available. so after spending hours on this forum i eventually just sent a mail asking for help. it is the second severe problem i have to deal with since i received the FP2 in january 16.

Also had this for the first time and cleaning the screen connection did work - for now at least - though when I put the battery back in and restarted, it gave me the noise at first and after a few seconds the screen came back - and I nearly gave up so worth being patient with it.

EDIT: 5 hours later and screen went back to noise. Interestingly it was in the middle of playing a podcast and it kept playing fine, so that supports the idea that it is just the connection to the screen - like unplugging a PC’s monitor cable. Looks like a long wait for support is in order.

EDIT2: I got it working once more for a few hours after taking apart and cleaning, then back to noise. Here’s a fun close up of the screen. I actually heard back from support pretty quickly which is good.

I’ve got my FP2 now for about five months. It all started pretty basic when the screen had some tearing issues from time to time and the screen didn’t recognized input while loading (which was easily fixed, at least for a few minutes, by switching the screen off and on again). At that time i was still running the Google contaminated OS. After some time the issues got pretty worse, but by that time I was already running FPOOS, which I heavily customized using Xposed. The screen got noisy as shown in all the pictures here, but not always entirely. Sometimes it was covering the screen over time, sometimes the screen was already covered when I turned it on. I discovered that slipping of the case (regular) from the upper left corner helps a bit. However now the screen is always noisy and there is no chance accessing the device. Of course I’ve already opened the device and cleaned all connections. Any suggestions or should I just contact the support?
-Sorry for my Language, I’m no native speaker-

There is an official Trouble-Shooting for that Problem now. I had the problem yesterday again, did what was told in the Troubleshoot and it works again. Actually it was quite easy. And it feels kinda A-Team-ish … :slight_smile:

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Same problem here, my screen turned “pixelly” two days ago, I tried everything mentioned here, but it doesn’t change anything… Sometimes the screen becomes bright white, and then pixels again.
My phone is completely impossible to use, I have contacted the support, do you know how long it takes for them to answer in general?

General consensus in the forum is that calling Fairphone support is more promising than writing, especially when you are in a hurry.

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Dear all,

I have a problem with my FP2 since two weeks ago that makes it useless (so I am using another mobile phone to ‘survive’). I write now because I was traveling last week.

The problem is that the screen has got crazy: it turns suddenly to grey (with mini-dots, like a TV without good reception), then randomly it appears to be normal (although it has a strange line in the top), then it turns immediately to the grey again, then the screen starts to become green, and finally it is grey until I remove the battery. This things happen in a random order. During this process, I can’t do anything with my phone, it doesn’t respond. When I restart the phone, it appears to be normal, but it starts again with these strange things. I tried to remove the SIM card, but it still works in the same bad way.

Has anyone the same problem? Is there anything that I can do by myself?

I attach some pictures to show you the problem… (the quality of the pictures is not so good but I hope they will help).

Than you very much!


  1. Grey Screen
  2. Screen with a line at the top
  3. Screen becoming green
  4. Grey Screen after 30 minuts of leaving the FP alone

Image 1:

Image 2:

Image 3:

Image 4:

Did you apply the updates, if not, make a backup and then update.
If the problem persists, remove the screen and clean the contact-areas. For more details look here.

I have joined the club; unfortunately. :wink: :frowning:
Dropped the phone and after reboot ther*s just coloured pixels.
Disassembling, cleaning contacts, reassembling did not work out (I have tried really often).

Will start a support ticket now.

So, I am back to my FP1 first edition, that’s still working fine on one of the generic batteries.
Therefore, everything*s fine.

I have the same issue. I have verified my problem to be loose contacts, as the display renders correctly if I apply pressure on the right part of the screen. Cleaning was not a reliable solution. I expect the contact springs to have worn out, or the distance to have increased due to the phone bending in my pocket. Somehow leaving the back cover off solves the issue. This is only a temporary workaround of course. Some more testing indicates that the contacts might actually require less pressure: the moment I apply pressure on the phone without a case, the issue returns. As if the case itself is applying to much pressure on the display contacts.

Any ideas how I can further deduce the root cause?

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Leaving off the back cover only worked so long. Likewise putting a piece of paper between the cover and the body worked for a little while. And somehow this morning everything seemed fine. Despite these workarounds that provide some temporary relieve, the issue keeps returning. Therefore I’ll file a support request.

Got me a new display.
That solved it. :smiley:
Updated to the new OS version. Worked perfectly, except, it became quite hot again during that update.
Will get my ticket closed, as I dropped the phone and don’t expect (or deserve) a refund.

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I dropped my phone on carpet, whilst it had its extra felt cover on, but the screen has colour pixelated. It looks the same as the photos above. I guess something has dislodged.

I tired to take the advice of removing the display and putting it back on again. But even though I have a Fairphone 2 the blue connectors are different to the ones in the video. One of them is not possible to slide as another piece of plastic is in the way. One of them slides fine. Does anyone have any ideas how to do this?

Sounds like either you didn’t remove the battery first or it’s stuck because of the fall. Could you take a picture of your sliders?

It’s the one on the right I can’t get to to slide the one on the left slides fine.

Thank you

Sorry other way around the picture came out backways!

It looks like they both slid just fine, but you still have to remove the rim of the cover.

I can only slide one, the other (in the photo) is covered too much by the silver bit

I can’t get a nail in there and I don’t want to start poking it with something sharp in case I break something.

You have to remove the black rim to get to it.


How do I do that? It wasn’t mentioned in the video.