Hi all,
I am experiencing the same issue as all described above. When calling with my family, they can hear sometimes my daughter who is a kid still due to low pitch voice, but at the end fades and they cannot listen her anymore. The interesting part is that they can still hear me perfectly, and I realized that in noisy environments (traffic, city, streets…) the noise cancelling seems to be working quite good as they do not hear those noises in calls.
I think after reading the comments above, it also may be only during calls with speakers on, which anyway does not solve the issue we all have.
Last but not least, I’ve been back and forward with customer service and tried to follow their solutions but I did not manage as they did not work the solutions, so I copy for all of you the options and if someone can try to run them let us know if it work for you.
Thank you for your efforts in attempting to collect logs using the SDK Platform. We are currently investigating the issue, therefore unfortunately we aren’t able to provide a fix or workaround at this time.
We appreciate your feedback regarding the log collection process. We understand that it can be complex, so we have introduced a Feedback Tool to help simplify the process on Fairphone 5 with Android 14. Here’s how to proceed:
### Steps to Use the Feedback Tool:
1. Ensure you grant the correct permissions to install the app on your Fairphone 5:
*** * Navigate to Settings > Apps > Special app access > Install unknown apps and allow access for the app from which the APK will be installed (e.g., Files, Chrome, etc.).***
2. Manually install the attached “OneTouchFeedback” APK:
Attachment(s)
OneTouchFeedback.apk
*** * You can either transfer the APK to your device via USB or download it directly from Chrome.***
3. Open the dialer and input *#*#0574#*#* to launch the Feedback Tool.
4. Tap on QXDM and select 2_protocol_audio_vocoder.cfg
5. Tap Start
Once “Start” is pressed, the phone can be used normally, and you can start reproducing the issue.
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*Step 3: What next?
Once the phone exhibits the behavior you are trying to capture, you can press “stop” for all of the above listed logs by typing # #0574**##*** into the Phone app again (if your phone has rebooted, you will need to reopen the app by typing the code into the dialer app).*
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*Step 4: Where to find and how to share the logs?
1. After having stopped the collection of logs, open the Files app.
2. Select Internal Storage > BugReport.
3. Share the entire folder when submitting reports.
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Please note that this is entirely optional. We understand that this can be a complex process, however collecting logs from the device experiencing the issue is crucial. It greatly helps us pinpoint the problem and develop a solution. Your assistance in this matter would be invaluable to us.