my Fairphone 5 has a data transfer problem: It is not possible to synchronise files with e.g. a notebook or a car for e.g. Android Auto (if Bluetooth is not possible) if the notebook or the car has a USB-A connection, i.e. no data transfer from USB-C (on the Fairphone 5) to USB-A. I have tried several cables, it is the Fairphone 5 and not the cables. It works with an Oppo smartphone.
Interestingly, data transfer from USB-C to USB-C works with the Fairphone 5 with most cables.
Is this a known problem and can I do something about it? Or do I have to contact the retailer or better yet Fairphone directly?
Did you try to replug the A to C cable in the phone the other way around? Usually for USB2 connections it doesn’t matter but if you use USB3/4 cables and the A to C cable is a passive one, it will only work (with those speeds) if plugged in a certain way (one or the other).
Hello, I have also tried this. Unfortunately, when I turn the USB-C port, no data connection is established. Are there any other options? Otherwise I’ll have to get in touch with Fairphone. Has anyone had similar experiences? Is the problem solved by replacing the USB-C port or does the smartphone have to be sent in because there is a mainboard error?
Because I have not yet received a reply from Fairphone support, which I contacted at the same time, I ordered the USB-C port as a spare part and replaced it. Everything has been working again since then. I’m curious to see when support will finally get back to me and whether they will cover the cost of the new USB-C port.
Same here, good morning, loading Yes, data transfer no. New USB C Port => everythings fine.
For me it was not possible to make a request at support; saying my IMEI is invalid. No further processing….. I can’t even send them an email that their system is not perfect….
I have the same issue. USB A doesn’t seem to work for data transfer anymore. I also tried submitting a request for support and it said the IMEI value is invalid. I just changed the code in the form using the html inspector so I could bypass it (sloppy development all around tbh). No response yet though! It’s a shame because I can’t use android auto anymore.
After exactly two years, I have the exact same problem. At first, the USB-A connection only failed sporadically, but for the past few weeks, it has not worked with any USB C>A cable on any computer, and it is also no longer possible to connect it in the car. It still charges sometimes, but data transfer is only possible with USB C>C cables. It’s great that the connector can be replaced, but has this led to the robustness of the connector being neglected?
Try to use contact cleaning fluid, or isopropylic alcohol to clean the FP5 connector.
Shut down and battery out.
Put some fluid on FP5 USB-C connector, little amount just enough to wet contacts (use a pencil), then use a new USB-C male/male cable to perform connection/deconnection multiple times in a row, then put some fluid again with pencil, and then dry it with cleaning air.
Do this 1 to three times and then test connecting again to a computer.
If you use protection case, beware that some have bad cutting around USB-C connector and prevent full connection, which will not be a problem at first, but once connector is getting old and dirty, will prevent good connection then also.
I did exactly what you suggested now, but it didn’t help. The phone was also never exposed to extreme dirt or humidity and the connector looked clean before. Data transmission only works with high quality USB-C to C cables, no thin versions that are actually only USB2 version or USB-C to A cables. It seems as if the data pins for usb2 transmission are defective.
Same problem: electric charge ok, but data transfer through USB-c – USB-a fails. Like other folks of previous messages, attempted different cables (all tested and validated on other devices and configurations), also tested different setup / combination usb-c – usb-c , No success.
I will order this day a ‘new’ fairphone5 usb-c connector that I will change.
Talk to you all soon when I’ve received, changed and tested the new electronic part.
Since the support team has been unresponsive since Keneda’s initial reply and has not responded to my request to send me a replacement part under warranty, I have ordered the part myself for now. I am curious to see if they will eventually fulfill their warranty obligation.
Same with me, got the spare part and it worked as expected. And got several automatic mails, like I should give my feedback on Trustpilot. It’s very brave of them to ask about that when they’re ignoring my emails to support and haven’t even paid for the replacement part yet, which should be covered by the extended warranty.
I checked the connector under a microscope and couldn’t find any visible damage at the connector pins.
