my Fairphone 5 has a data transfer problem: It is not possible to synchronise files with e.g. a notebook or a car for e.g. Android Auto (if Bluetooth is not possible) if the notebook or the car has a USB-A connection, i.e. no data transfer from USB-C (on the Fairphone 5) to USB-A. I have tried several cables, it is the Fairphone 5 and not the cables. It works with an Oppo smartphone.
Interestingly, data transfer from USB-C to USB-C works with the Fairphone 5 with most cables.
Is this a known problem and can I do something about it? Or do I have to contact the retailer or better yet Fairphone directly?
Did you try to replug the A to C cable in the phone the other way around? Usually for USB2 connections it doesn’t matter but if you use USB3/4 cables and the A to C cable is a passive one, it will only work (with those speeds) if plugged in a certain way (one or the other).
Hello, I have also tried this. Unfortunately, when I turn the USB-C port, no data connection is established. Are there any other options? Otherwise I’ll have to get in touch with Fairphone. Has anyone had similar experiences? Is the problem solved by replacing the USB-C port or does the smartphone have to be sent in because there is a mainboard error?
Because I have not yet received a reply from Fairphone support, which I contacted at the same time, I ordered the USB-C port as a spare part and replaced it. Everything has been working again since then. I’m curious to see when support will finally get back to me and whether they will cover the cost of the new USB-C port.
