No 3G and no www at all except at home with WIFI (Sweden)

[pew]

The APN changes above fix the problem. Seems Telia changed some settings but the Telia default profile on the phone kept the old settings.

[Plankton]

Two of my friends and I use Fairphone with the provider Halebop (which I believe cooperates with Telia) and have had the same problems during the last couple of weeks. Changing the APN settings as stated above solved the problems for at least two of us (haven’t had time to check with the third yet).

EDIT: also in Sweden
EDIT 2: a fourth friend with Fairphone and Halebop also had the same problem. So far changing the APN settings has worked for all four of us.

[kgha]

Yes, Halebop is a MVNO (mobile virtual network operator) and owned by Telia, using the same network ID.
As I understand it, having read a number of posts, Telia indeed changed something a few weeks ago. Some users have got themselves a new SIM card (and thus got the new settings automatically). Others have changed their APN settings as above, and that seems to work, too.
At least for now…

[olga]

I also live in Sweden and have Telia as provider, and I have had the same problem (3G mostly not working, only with some apps). Called their support and they told me to send a SMS to 4466 with the text “surf”. I then received a couple of messenges back with installation of the right APN settings. It seems to work now.

[HarryJohon]

@Sverker_Finnstrom

The problem appeared after the OS update, yes, but not immediately after. No, we have not installed any new apps that caused this. Before the OS update, there was still this problem with the malfunctioning phone. Somewhere else on this forum I saw someone mentioning that the email program worked even when internet did not (have tried different browsers). Today it was the same for me. Other apps do not work because no 3G connection (even if the icon says so).

Today the phone restart did not even help this problem. This must be solved now, as it is now, the phone is useless.

The issue showed up after the OS upgrade, yes, however not quickly after. No, we have not introduced any new 98-361 pass applications that created this. Prior to the OS upgrade, there was still this issue with the failing telephone. Some place else on this gathering I saw somebody specifying that the email project worked actually when web did not (have attempted diverse programs). Today it was the same for me. Different applications don’t work on the grounds that no 3g association (regardless of the fact that the symbol says as much).

Today the telephone restart did not in any case help this issue. This must be illuminated now, as it is presently, the telephone is futile.

[kgha]

Are you on Telia Sweden? If so, try Olga’s brilliant suggestion (post immediately before your own). If you have another provider, check that your APN settings are the recommended.

[Myrthe]

Hi,
I have browsed through this thread and also tried to find other sources as I am experiencing the same issues for two months now. It started with me being abroad (from Germany to Norway in January) where data roaming was not possible although I checked all settings with provider.
After my return mobile internet also back in Germany did not work anymore, EXCEPT, and that is similar to the cases described earlier, e-mail and instagram/ whatsapp. However, no www-browsing, google maps and other apps on the phone.
I have now moved back to the Philippines and am using two Simcards of different providers which are both experiencing the same issues, although I have checked APN settings several time - as in the first occasion with the one provider mobile internet worked for a very short time after changing the APN settings. But after that no mobile internet for browsing and most apps available anymore and me slightly getting upset… (funnily, tethering/ hotspot for my computer works fine and even provides pretty fast internet).
Do you have any other suggestions how to solve this problem?
Thanks a lot in advance for your support!

[Stefan]

Sounds like a port problem to me (different apps using different ports to access the internet). I’m not an expert in this though…

Here is a similar problem, maybe you find hints to solve yours.

Very weird mobile data problem: I get my mail but can't browse the web

OK, I know it’s an odd behaviour but I often keep my mobile data connection turned off to prevent unwanted/uncontrolled traffic and also due to the impression that it saves battery, Now here’s what I have experienced the last two weeks or so: I turn on mobile data and start checking my e-mail (using the K-9 app). No problem, mail downloads OK. I then open my browser to check a website (any website), only to receive the message “webpage not available”. This is not app related, since the outcome…

[Myrthe]

Thanks for the reply. I have tried different settings as suggested by my provider but so far none has worked. I will call them up these days and also try again with my other SIM Card, just to make sure. But so far, changing APN settings has not done the trick. I will update asap.