New update July 2020 - phone now won't boot

Help Fairphone 2
5

great, thank you. I’ll give it a go.

6

For whatever reason, it seems that Fairphone OS 19.11.2 is recently pushed (again) to people still on 19.08.1 – 8 months after it was originally released. If this is the update you were trying to install, you will most likely need to install it in a different way now. This involves a computer that your FP2 needs to be connected to in a way explained here:

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7

But then you’ll have to do a #dic:backup, and if your phone doesn’t boot, you’ll have to do it through #twrp.

8

Yes and no. It’s a recommended safety measure, but in this case data will only be lost in case of an accident as this is an upgrade, not a downgrade (in which case data would inevitably be erased).

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9

Speculation

Note to others reading here: I’m starting to think Fairphone is currently pushing the most recent update (19.11.2) to latecomers again. There have been reports of this here and there in recent days. My guess: Fairphone needs all FP2 users to be on 19.11.2 to be able to (at a date not known yet) upgrade to Android 9 – more specifically: Upgrading to Android 9 will require the AOSP recovery (and 19.11.2 replaced TWRP by the AOSP recovery).

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10

I have de same problem, how did you solve it??

12

With an earlier update, manual installation of the OS, as suggested above, worked for me (see here , & other messages in the topic “FP2 does not start after update”).
You may first want to try clearing the cache, though, as suggested by s99h in a later thread:

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13

Thanks so much both of you. My phone is much better now.

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14

Hi,

I have a Fairphone 2 and tried to install an update last week, after which the phone will only load TWRP. I have tried a manual installation, but my PC can’t find any devices in fastboot mode. I have also tried a factory reset, again to no avail. When I try to install from the phone’s cache, there don’t seem to be any available files. My computer recognises that a USB device is plugged in but I can’t access any of the files. Please help!!

Thank you,

Sarah

15

Hi Sarah and welcome to the community forum!

I’ve moved your post here as it looks like the exact same problem. It also seems like you found advice to do the manual installation that has been marked as solution in post #6

If that fails for you, 2 questions first

  • when you tried the manual installation method, what did the phone show? Just some “powered by android” boot screen (plus maybe a blinking blue LED)?
  • what operating system do you have on your PC
16

Hi Ingo,

Thanks for your kind help! My PC is running Windows 7. My FP2 has successfully connected to it in the past. When I try the manual install, the phone shows the logo and ‘powered by Android’, with a blinking blue light.

Cheers,

Sarah

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17

Ok, that’s correct. And on windows it should work to execute flash-for-windows.bat

When that script doesn’t detect the Fairphone in fastboot mode it often is the cable and/or USB port on the computer. You might already have tried that but I’d better mention it regardless.

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18

Did you get a warning “No Fairphone 2 found in fastboot mode”? In case you haven’t tried that already, you could download & extract the ZIP archive again - that worked for me.

19

Dear all,
after the first shock, because the update from OS 19.02.x to OS 19.11.2 crashed my FP2, I could find the solution here: the manual update fixed it.
Many thanks for this advice.

The previosly mentioned method to clean the cache changed nothing.

I have two other FP2 to be updated from OS 19.02.x to OS 19.11.2.
Now my question:

Is it possible to do this update in the normal way?
Without such manual update?

Many thanks and best wishes

Werner

20

It should. If you open the app called “Updater”, you should see that there is an update, and be able to dosnload it.
In @LisaNewton’s case, it led to an issue, that doesn’t mean it’ll be the case for you.
Edit: It already happened with your first FP2 did it? Then I’m afraid that if the two others gurn the same (which won’t necessarily be the case), you will have to do the manual update.

Tell me if I misunderstood your message. I’m not sure this answers your question.

21

Thank you for your answers.

Yes, that is exactly what I have done to run in this problems.
Well I fixed it with the manually update process afterwards.

So I asked, if there is an other way to do this update right, without running in a total system crash and fix it manually again. :laughing:

22

Did you have the TWRP version (3.1.1-0, I think) installed that Fairphone had included with Fairphone OS 19.08.1 (and earlier versions of Android 7 including 19.02.x) or had you updated TWRP to a higher version? Higher versions sometimes caused these issues.

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23

I tried three different USB cables, and three different USB ports on my PC, none of which worked. As a last resort, I tried using my husband’s laptop - and it worked! This makes me suspect maybe it was driver trouble, even though my PC insisted that the driver was installed and up to date. Thanks so much for the help.

24

Some Android ROMs include a feature to block devices from accessing the phone. Maybe it has happened accidentally with your PC.

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