The convenient https://fairphone.com/asksupport link to the support form currently links to the main support page instead of the support form. Is this an intentional change?
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Ok guys. Sorry for taking long to respond to your feedback. Tried to roll out some .css fixed myself after the launch, but it might have done more harm then good. 
I have now collected everything and will be discussing it with our developers this afternoon.
Depending on when we can build a new .css based on the new brand style, I will discuss with Douwe if it might make sense to roll the forum back to a default discourse theme in the meantime so at least everything works functionality wise.
This would also allow the dev’s to test the new theme before re-launching it.
If you see a topic “liked” by me in this thread, you know I have read, understood and captured it as a bug on our backlog.
I will also reply to a few specific questions after this post.
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For me it takes me to the support page now, could you confirm this?
My apologies for this, I underestimated how much the forum .css was depended on the old website being accessible. We’ll try to fix it as soon as possible.
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Old situation (before website redesign):
https://fairphone.com/support --> https://fairphone.zendesk.com/hc/en-us
https://fairphone.com/asksupport --> https://fairphone.zendesk.com/hc/en-us/requests/new
Current situation
https://fairphone.com/support --> https://fairphone.zendesk.com/hc/en-us
https://fairphone.com/asksupport --> https://fairphone.zendesk.com/hc/en-us
Just wondering whether the change was intentional (they both at least go somewhere)
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I had something to do with the decision, so I’ll try to explain it. There are very different logistics flows behind repair and behind cool off and DOA returns. In the future we might even more actually. At the moment it is not doable to switch a RMA between one of the flows in case the customer chooses the wrong one.
So we decided to prevent mixups 100% by just keeping it two separate portals. In terms of maintenance the impact is not so big for us, as instructions for returns are very different from repair anyway - and as I just said - the flows are also different.
Hope this clarifies the matter a bit.
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Aaa @Johannes now I get the issue. You are totally right! I was even the one who thought up it might be practical to have a link that takes you directly to a new ticket request… 
I’ll see if I can revert it back to the old situation, I like it more.
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Fixed on the zendesk page, /tutorials added to link fix list for this week.
It is impossible to enter / edit the title of a new topic because the title field completely cripples the font. The same applies to the “choose tag” field as long at it is empty. However once an existing tag is selected it will be displayed readable.
Just to add: The “add hyperlink” dialog suffers from the same problem: unreadable fonts in the input fields.
Desktop operating system: XUbuntu 16.04 and Firefox browser
Please allow users to attach files other than images to the forum posts. I find this limitation a real annoyance. For security reasons this feature should be limited to images and archives and it could be limited to regular users.
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I’m not sure I’d like that.
What’s to stop people from sharing malware or illegal stuff that way and who would test that? As a moderator I’d probably feel obligated to test such archives, but I don’t really want that risk.
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I agree with that in principle and I have solved my file sharing problem by using Github Gist. Having turned into a “regular” today I was just thinking about a feature that would probably support those who are regularly active here.
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Me too. I can’t even find a link to the RSS feed anymore on the page. It was quite convenient in conjunction with Firefox’s dynamic bookmarks. I’d like to have the feature back.
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It seems to still be at https://fairphone.com/blog/feed/
But it’s been posting some of the older topics in non-chronological order (ok, maybe in the order of last edit - but originally it only posted each item once in the order of original date of appearance)
My feed reader (Flym) says the XML is not well-formed,
Opening the feed in Firefox via Bookmarks > Subscribe to This Page… doesn’t work. There should be a dialogue where I can save the feed, but instead there is only an “Open this file”-dialogue.
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There is another issue with the blog:
When I sort by “All”, a lot of blog entries are excluded: https://fairphone.com/en/category/all/
Also the blog search is pretty useless: https://fairphone.com/?s=software&type=blog No results at all…
Well, my previous post was “signaled by community” and hidden… because i was asking if it was possible to switch back to previous CSS style of the forum ?
Have i offended someone? It was not my intention.
However, i still don’t understand how it is possible to not fix basic CSS bugs (like column/row width) in 15 days while it could be fixed within hour. It is just unprofessional.
Hi, I’m in touch with the developers - they are working on a rebuild of forum styling tomorrow.
Thursday morning I have a meeting with Douwe to see if what they did solves most of the issues and we can continue with the new style.
Otherwise we will revert to default styling of discourse until we fully resolved the major issues.
Sorry for the trouble. @alexisju I understand your frustration and I hope we’ll solve it soon.
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(For me it’s not that frustrating…)
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