My phone freezes, touchscreen issue

Dear all,
I’ve been using my Fairphone 2 for a week now and it has ‘frozen’ a couple of times, really annoying. Sometimes after some minutes I can use it again, but now I don’t know what to do. I read someone else took out the battery, but that’s a lot of hassle. Is there a way to press (a combination of) buttons to restart it?

Have you tried holding the power button for a very long time (at least 12 seconds)?


I believe I haven’t done it for 12sec… Will try next time, thanks!!

does this for me too while charging. Its a known issue with some chargers.

short term: disconnect from charger, toggle display on and off.
long term: buy a better charger

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A post was merged into an existing topic: Screen can not be activated by pressing the power button

To avoid duplicate topics please continue here if you have this specific issue or take a look at the #blackscreenguide if your issue is somewhat different.