My FP3+ has been soaking in whippingcream

I came home from grocery shopping and realized the cream I bought spilled into my backpack and my phone was soaking in it for like 20 minutes. I took it apart (removed speaker-, top-, bottom- and camera-module) and cleaned it as good as possible. It is still a little greasy, so that won’t just dry off… It doesn’t turn on. I don’t know what to do :frowning: Its only a year old and I wanted to keep it for a very long time. But even if it would turn on, I think it would start to smell disgusting after some time. Is there a way to clean it thoroughly?

Welcome to the community forum.

The most important thing to do when your phone gets wet or humid is to take out the battery. This might not have happend quickly enough in your case (inevitably, I guess). However, you can also fully submerge your phone (disassembled as much as possible) into water or better in cleaning alcohol as long as the power is out of the phone and you give it plenty of time to dry 100%. Plenty of time would be a few days (especially when it’s water which won’t evaporate as quickly as alcohol) rather than a few hours. Such cleaning is also often offered by repair shops.

However, if your phone can still be salvaged after the apparent damage already suffered is a different question …

P.S.: On a second thought – “It doesn’t turn on” might not necessarily mean “dead”. Sometimes the connection between the body of the phone and the display isn’t good enough because the screws and/or the plastic clamps aren’t properly back in place (see Fairphone 3 Display Module Replacement - iFixit Repair Guide, especially Step 9). But please don’t try again before the phone is properly cleaned and all dry.


I have had a phone in the muddy bed of a river overnight. Washing was a matter of agitating it in a bucket of clean water three times for about 5 minutes each time.

With an oily residue wash, dry by shaking followed by hours of drying with an air flow then use very strong alcohol to misc with any water and oil. Isopropyl alcohol is most often used as it can be bought at strength 99%+

As you will have no warranty you can also take apart the top and bottom modules for further cleaning

Sadly my old phone was s simple Nokia with a removable battery, no complicated module to clean and connect. It worked fine after a day but these more complex phone’s are more difficult.

But as mentioned do not try and use the phone for a day or more, just clean, dry and rest.

If you have a friend or #fairphoneangel near you that can help you may be able to swap some modules to test.

However if the battery is charged ??? you should be able to boot the phone with all the modules removed, hence testing the core module.

All the best


Thank you for suggesting the ethanol, I cleaned the phone with it and let it dry for over 20 hours. I was thrilled when it turned on again and it worked completely normal. But after an hour or so, the display flashed and went black… I wasn’t able to turn it on since then, it vibrates when I press the on button, so I guess the display might be broken… Also, the microphone and speaker are not working. I wonder if its even worth it to buy spare parts and repair the phone or if I will run into further issues later :frowning:

But thanks again for your help!

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Thank you, cleaning with the ethanol worked, at least kind of… Like I already responded to the other commenter, my phone worked for a little bit but then the display went black. I guess its completely broken and since the microphone and speaker also don’t work, I don’t know if I should buy the spare parts or a whole new phone since I don’t know if other parts are affected too… I think my sister has the same model so maybe I try to put her display on my phone to see if it would work.

Thanks for your quick response and help

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Note the microphone and speaker are separate modules in the bottom and the main bottom moduel can be taken apart for extra cleaning.

When you say speaker ~ you do mean the hands free one at the bottom not the small ear one at the top.

Re the screen. It is more likely a poor connection that a ‘broken’ screen check the small pogo connections to ensure none are stuck with ‘oil’ and gunge etc.

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