dont be. jut dont buy the green phone lol :}
but seriously i have been using fast charging with my new phone from the moment i got it back and it has not been getting hot. and you can configure slow charging at certain times like when your sleeping.
i got the green 
i will try to charge the phone when under 10% using it sligthly and see if it is hot.
but i fear it could affect the phone after a few days when i cant rerurn it anymore. maybe bad solders
The phone is not getting hot, or also not really warm?
Because mine is becoming quite warm when I charge it with the Fairphone 3 port charger and active fast charging.
@Fairphone_CM Will there be an update here explaining what caused the problem and when/how it was fixed?
23 people reported the same issue in this thread alone. There are probably many more who simply send their phones in directly without posting here.
We would be very grateful for any feedback.
@all kindly remind the forum and its community manager are not meant to report issues to or comment on all of them. Kindly use official channels to contact Fairphone directly to request information. The FP3 sudden death it much more widespread and it seems not widespread enough to officially comment it, so dont expect anything here.
I understand @yvmuell that is not their responsibility to keep us posted. All of us affected by the problem went via support but never got an answer, just a new device. However, we were not told if it was a hardware defect or a software issue and if it got fixed or not. This lack of transparency makes us worried. For android seems it was fixed some time ago and not for e/os (if it was software and not a coincidence). But we run on speculation, and I must say that when I need to fast charge I’m scared of it will just stop working. I take the risk and check it a lot, but still it’s not meant for us to be paranoid, it should just work.
Well Fairphone_CM herself said she raised the issue to CS and will get back with infos. I was just asking about that…
Hi, my Fair phone 6 is not dead, but I have noticed that after the latest firmware update it doesn’t always charge when plugged in. Before the update it worked fine, coincidence?
I may be overthinking it but it is green and this is strange behaviour. It’s set to eco charge and 80%. It’s a factory Android install.
I have Accu Battery installed but all the readings are in mAh. What does normal charging look like in mAh? What’s a normal charging temperature. Mine is not hot to the touch. Thanks
my new fairphone 6 doesn’t start at all after charging. Can someone geven an advice?
Hi and welcome, moved your post here. Please get in contact with Fairphone, the user forum cant really help with such issues.
I bought my Fairphone 6 with Google Android in May 2026.
A few days ago, my FP6 suddenly stopped charging. I was still able to use the phone and transfer my data until the battery finally ran out.
I have already created a repair request, and now I’m left without a phone for days. I don’t think I need to explain what that means in everyday life. It’s causing a huge amount of extra work, and I’m even running into problems at work because I can no longer log in remotely.
This is extremely frustrating for a brand-new Fairphone.
I’ve been a Fairphone customer since the Fairphone 1, and everyone in my family owns one. But if the phones have become this unreliable, we may still decide to return all of them. That would make this my last Fairphone, which would be a real shame.
Repairability has also taken a step backwards. If I have to send the phone in, I lose access to all my data. That’s not really repairing a phone—it’s replacing it. Even the battery is no longer something you can swap freely. Fairphone itself advises against frequent battery swaps in one of their YouTube videos. Why? That’s very disappointing.
To be able to continue working, I put the battery from my FP6 into another FP6, charged it there, and then put it back into mine. Now my Fairphone briefly starts up but immediately shuts down again.
Come on, this really isn’t good enough.
And if Fairphone isn’t transparent about what’s actually causing this problem, so that I can properly assess the situation, all five Fairphones will be returned in the next few days.
That’s a real shame, because I genuinely wanted these phones to work. But in the end, they simply have to be reliable, and if problems occur, Fairphone needs to communicate openly about them.
Come on, you say that your whole family has Fairphones since FP1. You don’t mention if you had any trouble along the way to the FP6, but if this is really now the first issue that you have in this history then I do get that you’re not happy with it, but stepping one step back and looking at it that’s a rather good track record. Issues can always happen. You’re holding a complex technical product. And seriously, if any of your previous Fairphones had failed in a similar way, how would you have repaired exactly that?
I don’t exactly understand which kind of open communication you’d expect? “Among 50.000 phones there have been issues x, y, z in 10 phones”, something like that? Samsung and Apple would have exactly those cases, too. And no one would openly talk about that.
Because swapping back and forth is a potential source of mechanical wear and thus failures? Look at the Fairphone 2. You could really disassemble it quite far without any tools. As a consequence they faced issues with bad contacts and thus failures. The battery contacts are somewhat similar to the contacts that were used between modules in FP2.
Another reason is that the battery management seems to groove in on a battery if it can watch the battery charging and discharging and can thus give more reliable percentages etc. If you keep swapping them, what should the BMS tell you?
We can probably complain about the customer service and that - if you believe the forum - many warranty repairs get refused due to oxidation. You’ll find out if it works well for you. But while the issue with your phone is for sure annoying, I’d calm down a bit on what this means overall.
Hello
Sorry to hear about your frustrating experience.
My Faiphone 5 recently stopped charging so I think I can relate. I did back up all my data and send it for repair - it was a second time this year and I am getting better at making sure everything works as smoothly as possible while I wait to get it back. I made also necessary arrangements at work. In a week I had my phone back. To be honest, that was one of the fastest repairs I could wish for.
While I cannot talk about the issue with your phone, I can only recommend having it sorted. It was not clear from your post whether you send it already or charging it externally.
Thanks for your reply.
To be honest, I would rather not have to gain that kind of “experience.” 
Sorry if my original post was unclear. I am going to send the phone in today. Before doing so, I tried charging the battery externally because I wanted to log in to work remotely one last time.
So yes, I’m sending it in today. What worries me now is the possibility that this could become a recurring issue—not only with my phone, but also with the other Fairphones in my family.
Has anyone successfully charged the FP6 battery externally? Which pins on the BTB connector are the main + and - ? I’m stuck abroad for 2 months without repair options and need a temporary solution.
I’m not sure you’re seeing the point I’m trying to make. I also don’t want this to turn into a heated debate. I understand that it’s a complex device. But what’s the point of that argument? My PC and my TV are complex devices as well. That doesn’t really lead anywhere.
You mentioned that I’ve been with Fairphone since the FP1. Yes, there have been problems over the years. That’s just part of owning technology. But in those cases, I could simply order the necessary spare parts and replace them myself. Once, I sent a phone in because I didn’t feel confident doing the repair myself. That’s different from what’s happening now. This phone is broken and has to be sent in. As I said before, this isn’t really a repair from the customer’s perspective—it’s effectively a replacement. The device is gone, all my data will be erased, and I can’t even keep using it with temporary workarounds while waiting for the repair. That’s the key difference.
You also asked what I would have done if this had happened with another Fairphone. With my FP3, I would have ordered a new USB module and replaced it myself.
The other issue is, in my opinion, even more significant. From reading this forum, it seems that several people are experiencing exactly the same problem. How many? Honestly, I don’t care. That’s not the point. And I’m deliberately not comparing Fairphone’s communication to Samsung’s or Apple’s. I don’t buy their products precisely because I don’t agree with their company philosophy. I chose Fairphone because of its commitment to fairness and transparency.
If there’s even a possibility that this is an underlying hardware or design issue, then I genuinely expect much better communication and transparency from Fairphone than I would from Samsung or Apple. They could even proactively inform affected customers. Is that asking too much? Maybe. But that’s how I feel.
Here’s another example. As I mentioned, I own several FP6s. In the meantime, I took another FP6 as a temporary replacement. I plugged it into the charger, and this is what happened: charging slowly… charging… charging rapidly… not charging at all. I waited a moment, and then it started over again: charging slowly… charging… charging rapidly… not charging at all.
That doesn’t exactly inspire confidence. I can literally stand next to it and wait for the second phone to die as well.
Is this still just an isolated case? To me, it really doesn’t look that way. And this is exactly why I expect transparency before I have to spend another entire day trying to rescue my data—especially since, with a failed USB port, backing it up to a PC via USB is no longer even an option.
And finally, regarding the battery replacement: cleaning a corroded contact takes just a few seconds. In my opinion, that’s not really a convincing argument. That said, I can understand why a manufacturer would assume that most users only replace the battery occasionally.
But that simple “open the phone, take the old battery out, put the new one in, done” experience is exactly what I always loved about Fairphone.
And nobody—really nobody—wants to be without their phone for two or three weeks. Not because of social media, but because our phones have become the key to so many services, accounts, and forms of authentication. But I’ve already made that point before.
When its the same charging equipment…
This could always have been the case, things can break every second just look at the sudden death of FP3. Compared with this the FP6 issue is isolated and the FP3 issue wasnt considered wide spread by Fairphone.
It was said before: because of the fact that we use Smartphone no longer as a phone but for everything else, one must ensure to have a proper back-up route, thats nothing FP specific.
I wasn’t planning to discuss my backup routines, nor the role smartphones have come to play in our lives. And I’m going to stop discussing this with you now. You don’t seem interested in understanding the points I’m trying to make.
All I want to tell everyone else in this forum is this: my FP6 (white) failed in exactly this way. Has anyone else experienced the same? If so, please post in this thread.
My second FP6 (green) has also started showing problems. And no, it wasn’t the same charger.
My one month old Fairphone 6 stoped charging. I tried to charge the battery and it only heats up.
It is already hot enough and I want my Fairphone 6 working again. I’m trying to submit a support ticket but it seems I must enter a Kafka castle.
I get this message see below.?
Still waiting?
Do you have any advice how to get support?
Can I remove the battery without killing my guaranty?
Thanks in advance for your reaction.
Jan
Welcome to the Community Forum.
Ideally, try to contact Fairphone Support via Chat tomorrow at the office hours given at support.fairphone.com (lower half of the page).
And yes, removing the battery does not kill the warranty (I hope you have a Torx T5 screwdriver – there is one included in some accessories, perhaps you bought these, too). From your description, it sounds like an obviously wise measure if it keeps overheating.