did you “only” open a ticket or was there any chance to directly request a repair? I guess this would speed up, however I’m 99.9% sure your data are lost and repair would reset, if for any reason not completely dead
How widespread is this problem – is it limited to only a certain batch, or a teething problem that can be fixed by software updates? Is it likely to impact the normal use of a new Fairphone 6 with /e/OS?
So far we didn’t get that statement.
@Fairphone_CM could you please get us something?
@kaihsu as precaution I’d stick with a slow charger.
So far we saw it on Android, and then apparently got fixed by software (no official notes). And then in appeared in /e/os too, no clue if fixed or not.
Maybe someone can put accubattery and plug to a fast charger to check the current if Eco mode is enabled. But I run android so I cannot do it myself.
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I sent the phone on the next day, from Brazil… Extremely inconvenient… I didn’t want to buy the phone from Brazil because of ridiculous taxes, basically I would have to pay 2x the phone or more.
Because of that I got it in Europe while traveling and lo and behold, the first phone that I own that I had to apply for warranty… And they don’t cover where I am… Sending it is easy, I have a friend and family in Europe that can help me, the problem is sending it back, how can I justify that it was an service repair now? Tax authorities won’t believe me because it wasn’t shipped directly to the manufacturer and the manufacturer won’t ship directly to me either… This is extremely frustrating because it is exactly what I wanted to avoid in the first place!
Maybe Fairphone is not for me. Never had an issue like this before on any other phone. It is very concerning, what if it would have overheated and burned the furniture or my home…
I think here there are different things, many personal.
I’d never buy a phone without warranty after my Nokia N8 died and the warranty was from another country. It was a mega hustle to get it fixed. Buying like that implies you accept problems can happen and might end up without neither the phone nor the money. Issues happen with all brands. On this topic, still, I’m willing to hear an official statement.
I don’t think it could damage furniture, the internals burn but not anything outside. It’s bit like Samsung S 6 or 7 battery that blew up.
I understand the frustration, I’ve been there.
Don’t be, this is under warranty