My Fairphone 3 has problems with the sound

Hi,
My Fairphone stopped playing sounds. The only time it plays anything is when I’m on a call (also not on speaker). Did anyone have this problem aswell. Is this a software bug or do I have to buy spare parts? And if yes which?
Thanks for your help

Welcome to the forum.

It sounds like you could maybe do with a little help finding the origin of your problem. You might like to read about the Fairphone Angels and see if there’s one near you (check out the map).

You can also start a hardware test to find out which part exactly doesn‘t work: