Multiple Problems with Fairphone 2 and no response to help request

[paulakreuzer]

Please use the search function. For many of your problems threads already exist and some have solutions, others have workarounds.

@Anna2

Since I installed an update, I can’t add a location to my instagram posts.

I’d guess that’s a permission settings issue.

@Anna2

The phone (still) switches off at random times, although less often than the first phone.

Does it switch off or reboot?

@Anna2

Sometimes when I am on a call the screen goes blank so I can’t choose a numbered option or end the call, without taking the battery out the back of the phone.

This is a known issue with the proximity sensor. Just clean the glass in front of the sensor and then go to Settings > Maintenance > Proximity Sensor and follow the instructions to recalibrate.

@Anna2

The display is disordered (though that might be down to me not knowing how to organise it!).

Do you mean the home screen icons or the screen itself? Maybe a screenshot could help.

@Anna2

It is not charging smoothly and doesn’t always register the charger.

Charging issues are common too and are usually solved by using the right charging equipment.

@Anna2

Lack of access to help/response from Fairphone

If they don’t answer your support request within a reasonable time frame usually something went wrong and it’s best to call them.