I have seen this behaviour occasionally when I drove by car, so the phone had to book into another mobile base station. If this occurs, the mobile network (E-Plus/O2/Telefonica) is still displayed on the start screen, and calling/being called works. But the internet doesn’t. Which can only be seen by some app “going on strike”. Only a reboot will help if this happens. It does not happen every time. Once or twice a week. This came with the update to Android 9 of FPOOS, and it is still present on A10.
Which OS version are you running? Go to Settings > About phone > Build number.
I am running FPOS (standard Fairphone OS provided by the constructor) 22.08.0-rel.0
Under Settings > Apps and notifications > See all apps, I see “Carrier Services” in its alphabetical place. It is not classified as a “System” app, there is no need to choose “Show system” in the three-dot options menu top right.
However, I see you refer to FPOOS, things are likely different. I don’t currently have a device running FPOOS.
From your other remarks, sounds like this may be happening during “hand-over” when you’re on the move, between cells. If the problem is a real nuisance you might contact your network operator, as well as notifying FP support.
Hi Both, I’m on android 10, 22.08.0-rel.0, as OldRoutard is. I imagine that you are on an earlier version that doesn’t have the carrier services appliction? Or has it, but at a different place in the menu system?
So far I did not. But I do not experience any trouble with signal strength, also calling functions absolutely normal. But be reminded that the FP2 cannot make phone calls over 4G, and since 3G is already gone, phone calls run on 2G, supposedly.
Just so things are as clear as possible, my suggestion to use the second SIM slot was only aimed at solving your mobile data problem. I’m not attempting to address any calling problem since you stated that you don’t have a calling problem.
I have understood that, and in given time I will test it. But I have problems to understand how the socket could technically produce such a fault. The SIM card is there to authorize network access. It does not encrypt the entire data stream, it’s processing power would be insufficient for that. If communication to it breaks off, users who have SIM PIN active should be asked for the PIN again, which they do not report (I do not have SIM PIN active). I am still wondering where to find the “Carrier Services” app.