After waiting since early February, I received my replacement module yesterday. Replacing was easy and worked perfectly, so at least this part of the concept works great.
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Awesome! I reported the same issue in the middle of February and was told that the the assembly lines were temporarily stopped. I was getting anxious for a replacement part and it appears that they are now active again.
Should anybody still experience this problem. By plugging in the usb charger and bending is gently forward while squeezing the phairphone at its logo I’ve been able to restore some of the microphones functionality. It is not very practical but can be useful in a pinch. Because of this I think that the use (and abuse) of the usb port is is causing the microphone to become lose and eventually stop functioning.
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I had the same problem although it was quite arbitrary, the problem didn’t persist (occurred “one and off”) and after a while the microphone would always work again. Sometimes it got worse while it was charging.
I disassembled the phone completely and carefully cleaned all the contacts which helped a bit but didn’t solve it. This morning I did a hard reset because of other issues and so far it’s been working fine.
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That page does not exist anymore!
Seems they’ve switched to a unified troubleshooting guide. I believe the information on the page that doesn’t exist any more was the same as the information that can be found in the troubleshooter via ‘Calls’ > ‘The caller can’t hear me’.
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Hi there! Yes, that is correct!
Troubleshoot your microphone through the troubleshooting guide to find out if it’s a hardware or software issue.
Customer support can then help you further.
same here. the caller can only hear me when I am using the “loudly-mode” … this means, the mic does work, but it’s a software problem, right? what was the solution for this? thank you for a hint
Speaker phone mode uses the secondary microphone to pick up audio. Your primary microphone may still be defective. The best way forward is to follow the instructions in the troubleshooting guide above - if something does need to be replaced, it’ll help you give Fairphone support all the info they need to process the case as quickly as possible.
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Hi, hald the same issue, the 2nd module worked for 4 months. And the speaker is also broken. I don’t know if I should contact the support again?
Hello fairphoners,
Yesterday the microphone of my FP2 suddenly stopped working. I have make test of all parts of the hardware and everything was correct except the microphone, that doesn’t work anymore.
Do you think that I have to buy a new microphone component? Could you please send me the link of the FP2 components shop?
Thank you.
@Violeta_Garcia_Carre: There’s a two year warranty on the phone, so unless there’s damage due to improper handling, you should be able to get a new one from Fairphone. The best thing to do is to follow the instructions posted a few posts back:
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Hello. Since a few time I had troubles with my microphone. When people called me or I called them, they couldn’t hear me while I could hear them. I was puting of the battery and rebooting the phone and then it worked again. Now it stopped working for real. I don’t get why. I tried to update and to see if the pieces were well positionned inside. Do you think I should buy a new microphone?
Thanks for you help!
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The more recent posts in this topic (I’ve moved your post) should be useful.
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The primary microphone was not working anymore after the last update, and this is what worked for me (short version): I’ve manually reinstalled the update, downloading the “big” one (like I was updating from the previous Android version) and everythingis fine now.
Long version: after the last update (normally performed with the updater) the wifi and hotspot were not working anymore, so I’ve manually reinstalled just the update to fix it: it worked, but “broke” the primary microphone. I’ve just reinstalled the OS as described above to fix it, without trying the factory reset or removing/readding the hardware.
I hope it helps 
Eliana
Update: unfortunately after a while it was not working again…I tried to remove/readd the microphone module and the factory reset, but nothing… 
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Hi, i have the same problem, after weeks with bad audio, my primary microphone has stopped working, i can use only the loud one. I cleaned the module and still no sound. Im going to ask for other module.
I also had a problem with people not hearing me in phone calls. I soon discovered the microphone itself was not broken, just a software glitch — it would work in other applications such as Sound Recorder.
Somewhere on the forum I read about a possible solution which worked for me (but I can’t find the post now):
I think the explanation is that the phone call app has switched off the microphone because it mistakenly thinks you are using a different input. It just needs to be told to reconsider! You can make it think about this by changing something in the input or output. I plugged in my earphones and this seems to have fixed it. Removed earphones and the microphone still works normally.
Unfortunately, the link doesn’t work anymore. I have the same problem Loraww. My microphone stopped working about 6 months ago. People can only hear me if I put the speaker on, which isn’t great in the London train. Luckily, I don’t get many calls. I’d love a solution.
I’ve changed the post marked as solution for this topic (new post quoted below). The link in the current solution should work.
Beste mensen van Fairphone, een jaar geleden deze telefoon aangeschaft, vanwege uitvallende batterij nauwelijks gebruikt.
Uiteindelijk bleek er wat mis met toestel, nieuwe ontvangen.
Ging iets betere echter een telefoon die zich elke keer vanzelf opstart wordt je een beetje papperig van, zeker als je midden in een zakengesprek zit.
Vervolgens deden de tonen van sms en whatsapp het niet meer.
Jullie oplossing immer en altijd weer robotten fabriek instellingen etc Na 10 x dit te hebben gedaan gaat de lol er wel een beetje af.
En nu functioneert de microfoon niet meer.
Niemand kan mijn horen. Kan jullie dus ook niet bellen.
Mag ik ajb mijn geld terug?
Daadwerkelijk ik heb het echt geprobeerd. En wilde echt een telefoon die fair is.
Maar helaas dan maar niet fair maar deze frustratie die deze telefoon geeft is te groot voor het goede wat er voor de wereld gebeurd.
Fair zijn naar de mensen die je product ondersteunen zou minstens zo belangrijk moeten zijn.
Dank
Saskia
EN inderdaad alleen op speaker verstaat men je wel.
Wat een product…
Dit is een community forum, niet het bedrijf. Fairphone medewerkers kunnen dit per toeval lezen, of misschien niet.
Neem contact op met Fairphone Support.
(Sorry, Google Translate ;-))