Microphone not working after update to OS 17.06.4

[Jens_Backvall]

After the latest update (yesterday), my microphone has stopped working. The phone stills works with speaker-phone, but the microphone has stopped working.

I tried using the Google assistant, to test the microphone, but this does not work either.

I am 99.99% sure that the microphone stopped working directly after the update, as the first call I made after updating was without sound.

Help please

[Chris_R]

Have you tried testing with the checkup app in settings > maintenance? Try running the tests for both microphones … Follow the on-screen prompts and see what results you get

Ps have you rebooted again since the update. Occasionally I find Google assistant doesn’t pickup voice but a reboot fixes that for me

[Gerry]

Maybe this helps:

Microphone not working anymore

The primary microphone was not working anymore after the last update, and this is what worked for me (short version): I’ve manually reinstalled the update, downloading the “big” one (like I was updating from the previous Android version) and everythingis fine now. Long version: after the last update (normally performed with the updater) the wifi and hotspot were not working anymore, so I’ve manually reinstalled just the update to fix it: it worked, but “broke” the primary microphone. I’ve just …

[Jens_Backvall]

I tried this, and the results are sadly that the microphone does not respond at all.

[Adlheidr]

I have the same problem, and I am therefore no longer able to make phonecalls, because the recipient cannot hear me at all.

[Jens_Backvall]

I filed a support ticket, and received an answer after 24 hours. They then sent me a new microphone module at once, and now everything is working perfectly.