Metal mesh loose from earbuds for the second time. Anyone else with this issue?

Help Accessories
1

Hello!

Long story short. Has anyone else had this issue? I have already sent in my fairbuds for repair once, because of this issue happening. And not it has happened again, with the pair I got back:

IMG_20241228_120802
IMG_20241228_1208021920×2560 210 KB

IMG_20241228_120844
IMG_20241228_1208441920×2560 168 KB

In the pic, one mesh is loose but I managed to put it back in place for the moment. The other is missing.

Longer story:
I bought the fairbuds at release in April. In June, the mesh that covers speaker part of the buds came apart, while I was changing the eairtips. I sent a message to the support team to ask if I could fix this myself. The response was that I should send them in for repair.
In October, due to a shipping error causing a delay, I finally got fairbuds back in the mail. It looked like the buds I got were new ones.

Now, I have noticed that the mesh filter has come apart again. One mesh cover had already disappeared when I noticed it.

I feel a bit crazy for not reading about anyone else with this issue. That I maybe have done something wrong with them, like washing them in the wrong way. The first pair I think I cleaned quickly with a little bit of running water a few times.

The second pair I hadnt gotten around to clean yet. I have dropped them on the floor a few times, due to them not always sticking in my ear. But I would hope that earbuds were designed to handle that. They have no visible damage otherwise. So… has anyone else had this issue, or thoughts if its a “me” or problem or something wrong with the buds?

Because the support time including shipping was quite long, Im wondering if it would be better to contact the shop I bought this from in Norway instead this time.

2

i think this is something everyone should completely avoid (never do this). Actually I am surprised that this did not void the warranty as both earbuds and the battery case have water ingress detectors.

3

Yes, you are right. It doesnt explain why it has happened twice, though.

The buds I got back after the first repair was in a different casing (the plastic casing was transparent instead of previously solid black), and the packaging was new. So I assume they were brand new.

4

Regarding losing the mesh, I can only think of such reports (e.g. a German language topic here) with regard to Fairphone’s previous TWS earbuds (not the Fairbuds). My own Fairphone TWS earbuds have lost both mesh parts a long time ago, and while others found fitting mesh online, I have just done without the mesh for 2-3 years now and have not noticed any issue with functionality so far. (Note the TWS earbuds had round mesh unlike the Fairbuds’ elliptical shape mesh.)

5

Are you not afraid of ear wax getting stuck inside the buds you have?

The earbuds do function perfectly otherwise. So perhaps I could find a mesh shape online that would fit mine.

6

I was concerned about this back then, yes. However, after such a long time of really frequent use, I still (literally) don’t see any signs of it, and I don’t notice any loss of functionality either. Well, the left earbud’s battery keeps running low on energy always before the right earbud now, but I doubt it is related.