Hello everyone, I am a journalist from the Netherlands, and looking for a Fairphone user from my region (province of North-Holland, or region of Leiden). Could anybody help me out?
Hi, maybe one of the angels would be available to talk to you? đź‘Ľ The Fairphone Angels Program and Map (Local support by community members)
Unless you’re specifically looking for “an average user” that is not as involved as an angel.
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Hi, I’m not “average user” per se as I seem to have had an unpleasant experience but I am only a couple of train stops away. What would it be about?
Not OP, but unpleasant experiences are also important :)) I’d even say that they say more about the company than the good ones.
while I agree that unpleasant experiences are important I fully disagree that they are more important. At the end each experience on its own remains anecdotal evidence and doesnt say anything about the device or the company.
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I should have probably added (which I even though of while writing the original comment) that it matters a lot when you also assess the number of such unpleasant cases.
I also believe that what matters most is how a company handles the bad stuff that happens. It’s easy to lead a company that never has any issues and you never have to apologise publicly or fix your mistakes. However, there is always a possibility that something bad happens, and as a consumer I’d like to know, what I can expect from Fairphone if I have any issues in the future (hardware failure, bad software update etc.). These bad experiences often let you have a peek at that.
But I agree, that these could just be anecdotal, so one has to be careful in that regard.
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Just in general to all: thats now heading completely off topic so it it not to be discussed here any further. Thanks