Location permissions and Amazon Locker

Help Fairphone 5
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1

Hi,

to pick-up orders from Lockers, Amazon app is required now. But when I start the picking-up guided process, it seems that the app cannot see of the Location Services (GPS) permissions: an error message that asks to turn the GPS on is shown, even though the GPS is already on.

Location
Location1079×1810 106 KB

I turned all the permissions on, but it doesn’t work… and I can’t get the stuff from the Locker, of course. :pensive_face:

What can I do?

2

Go to the app Settings. (Not the app from Amazon)
Go to Location
See if Location is on
See if the app Amazon has the right to use Location.

3

Hi, thank you for replying.

You see that GPS is On:

LocationOn
LocationOn1079×593 24.3 KB

And Amazon App has the rights:

LocationPermission
LocationPermission1079×1827 117 KB

And all the GPS rights are enabled in the App settings, too:

PermissionsApp
PermissionsApp1224×2395 300 KB

So I don’t know what else to do. It seems that there is a bad communication between Fairphone’s GPS and Amazon app…

4

It’s not uncommon for error messages to be wrong or misleading.

The app may need a permission to see nearby devices over Bluetooth.

Go to
Settings > Apps > Amazon > Permissions
and make sure all requested permissions have been granted.

Also, make sure Bluetooth is enabled.

Otherwise you’ll have to get in touch with Amazon.

5

…In the end, I had to lay on my friend’s Redmi…