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Leaving a movement

complaints
Tags: #<Tag:0x00007fa0039bd2c8>

#143

Honestly, you could use the same sentence for FP2 too. :wink:


#144

You got me.
That’s where I came from.
I thought, that’s obvious.

More elaborate:
If someone is “leaving a movement”, because of troubles with the phone, I would hardly advertise another experimental phone as a solution.
:wink:


#145

Hi, dear Fairphone,
This might be goodbye, for I can no longer deal with the issues, glitches, … I experience daily.
This may sound a little over-dramatical, but - hey - it’s autumn. Leaves are falling, there is colourful drama everywehere.
I was an early adopter. Ever since FP launched its project, I became a fond admirer, an enthusiast, telling people that there would be - finally - a fair smartphone, community supported, crowd-funded, etc. My first FP came - I was used to iPhone - and after some getting used to-time, I became a FP-lover. My first FP was stolen. I ordered an FP2. And then the things started to go south. My smartphone just does not do what it promises. I have posted different issues - from malfunctioning SD-cards to low battery in 1 hour, rebooting whenever it felt like it, a bad camera (not focussing), app that take a lot of power, slowness, … whatever. I worked around some issues, just to find them re-ocurring whenever apps were updated or the OS became more performant. And frankly, I’ve had it. I ordered a new photocamera (front and back), had to replace to mic (I like that), but the phone just does not get any better. To the contrary: latency, whenever I try to take a picture, I manage to get the exact moment after the moment I shoot (yes, I installed another camera-app, as suggested), phone rebooting, battery running low (yes, I tried everythig that was suggested on the forum), still no SD-card (someone posted a very technical work-around, I am - unfortunately - not a civil engineer), … and every day my phone’s performance seems to worsen. Like it is sick, terminal. I have pondered upon this, and told myself: you cannot abandon Fairphone - but now, I don’t know any longer. I need a reliable phone, one that does what it has to do, that lives up to its expectation. FP just does not do the trick anymore, I find this - in all honesty- very sad. I’m very much in favour of organisations that try to make or turn the world into a better place; I think I’d rather support FP’s R&D-department than buy another one.
Cheers,
Sven


#146

Sorry to hear about those experiences, Sven.

What did/do you intend to do with your Fairphone?


#147

Hi Sven, I share your opinion and thoughts. I had the same disappointing experience with my FP, plus 3 covers and 3 bottom modules (now I would actually need a 4th, after just a couple of months). The battery and screen are not stable since day one and no effective solution was ever proposed by the developer, just from other users here on the forum.
I was and still support the idea, but its realization is so poor that I honestly think it is doing more harm than good. I am changing my FP2 after a bit more than 2 years and I regret ever buying it


#148

I really feel for you @Alberto_Gregori and @Sven_De_Potter and fully understand loosing faith and your decision to turn your back on FP.
Obviously that’s something, that should not happen, ever.

I - luckily - have experienced minor problems only; especially reboot issues, that were solved by a tiny bit of plastic adhesive added to the battery frame.
Therefore it’s a bit easier to say, that FP is not a phone like all the others.
As I see it, it’s kind of “experimental” in many ways.

  • First of all, it is a small european company managing all the business and not a big business with a certain kind of control over the factories.
  • Equally important is the fact, that the FP2 is the first modular phone. That makes 100,000 phones sold kind of an extended market test for any of the large phone companies, that are big enough to dare this kind of experiment. (Remember that “Ara” by Google was abandoned.)
  • Finally: It’s still a small team in the Netherlands that is working to solve all the problems and meet all the needs of the consumers as well as those of the business.

My conclusion would be, that the FP2 is an important product and hopefully a first step to changing the market.
I would not advise anyone who is dependent of a working smartphone to go for a Fairphone right now, as I see to big of a chance to end up with an experience like yours. Not that the majority of phones are running into that kind of troubles, just a few to many.
That the phone is not in general troublesome - in my opinion - is demonstrated by the fact, that a big reseller like memo/memolife in Germany is offering this phone since the beginning. I have some doubts that they still would sell the FP2 if lots of customers had returned their phones or complained. Customer reviews are very positive as well.

Maybe the next FP might be the one for you, as Fairphone will have learned from the experience with the FP2 for sure. Still, I would not pre-order or buy one of the first batch, if you want to play it safe. Just wait some time to find out, what experience other users are reporting.


#149

Partially I agree with you.

Here I can clearly express my very positive experience with my No. 9601.
I never had a “need to be fixed/replaced” case, but only the unreliable 8MP camera which did not always focus properly. As I for my expectations and needs mainly bought a mobile phone and no mobile camera this was not a big issue for me.
Anyway I though it should work more reliable although it would not deliver high-class images, so I replaced it on warranty and passed on the old module to #fairphoneangels. By that time I wasn’t aware of the internal foam by the lens being the main cause for the focusing problem, otherwise I also could have fixed it without replacement.

So my overall experience with my first ever smartphone actually is quite satisfying.
Yes, I would again buy another next model, probably also of the first batch. I somehow have the impression my first batch quality seems slightly higher than later/now. #?? (considering the full product…hardware&software - the 12MP camera raises too often connection issues and the bottom modules seem to be a bit more fragile, my old Lollipop generally performs much better than todays Android 7. I can switch off each sim card and the phone by software. Will a higher security level have a positive influence on this?)

“an outdated OS with open security vulnerabilities”

I have serious doubts.

But who knows, maybe it’s my personal treatment as I usually keep many things for much longer usable than many other people I meet.

My words. FP is in business and slowly doing better. I am sure it could learn a lot
meanwhile. With each product iteration more knowledge and advancements can be put in. So reliability and longevity should increase steadily. FP is still too small for “the big leap”.


#150

Hey Bert, thanks for your post. I will use my FP2 until it dies :wink: … curious about the FP3, still, and the German Shift-project. Cheers!


#151

Spielmops

Oct '17

This is my last entry, because I have no Fairphone any more. How?

This link isn’t working any more: now the whole story is here.