Now, eventually, the bottom module under warranty arrived. Jelle from FP-support told me there had been an error in their system, so the first order of a bottom module did not go through the whole system. Jelle also told me, support has lately been overwhelmed by request.
I hope, then, support structure has been changed and lessons have been learned. I hope, too, that next time it won’t be necessary to open a second ticket to get the support to work in the first ticket. Last, I hope there’s been a big of a step in quality and quality control on the FP-end of the production chain.