Actually, I have referred my mum to buy a FP4 using my Keep Club code, which gave her a £50 discount (what a great deal! I almost regret having only just upgraded myself to the FP5…) and should give me 250 points, so I will breeze into Silver Tier Status regardless of the lower count…
I didn’t ‘breeze’ into Silver Tier Status because my referral points weren’t automatically awarded so a month after the referral I submitted another ticket. I have now had the owed points added, manually I believe, and I have been upgraded to Silver Tier Status, but my Tier Status points are still lagging 70 points behind my total points earned. I was also promised the missing points for my last FP3 birthday. Now I’m waiting to see my discount in the shop and free shipping update!
EDIT: I spoke too soon. Whilst I didn’t see it initially, there is now a ‘Free Shipping - Keep Club - Free shipping’ voucher in my shopping cart along with the item I added as a test, although I am yet to be able to choose a reward value higher than ‘£10.00 Off (100 points)’ despite having 380.
ANOTHER EDIT: I’m being prevented from replying so many times in a row again! So I have been kindly awarded the ‘missing’ FP3 birthday points prevented by a glitch and had it confirmed that while my Tier Status points are visually lagging behind, the total is actually correct behind the scenes, so Gold Tier Status may yet be achievable (is the personal gift from the Fairphone team worth it?). Now I’m looking to spend points, I’m finding that I only have the option to convert 100 in total, although I have well over 250. Has anyone managed to convert 250+ in one transation?
Some more Keep Club science, might have been mentioned before, but anyway …
While your points remain valid for three years for you to spend them for purchases, they only remain valid for 12 months when it comes to your tier (Bronze, Silver, Gold). So you might find that you remain on the same total of points to spend, but are still demoted e.g. from 
Gold to 
Silver.
(Fairphone Support informed me in the course of a recent Support ticket.)
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Hey thanks
Unfortunately my points are still not visible so I kinda hope they will not be vanishing;-)
It’s a cute idea and I got reimbursed so I shouldn’t be complaining too much;-) but I wish they did work for me;-)
Interesting. I was told the exact reverse of that in my recent support email trail as I mentioned in ANOTHER EDIT above, although on that basis I should have reached Gold tier when I made my last puchase and reached over 500 points in total historically, and yet my tier total is still showing somewhat short of that, which is mildly frustrating! Has anyone been sent the reward for reaching Gold tier and was it actually anything particularly interesting or useful? They did at least diagnose my failure to convert 250 points to a voucher issue - I think the basket had to be a total of £25 or more before tax was added for the 250 voucher to eventually become usable…
I never received the “Personal gift from our team” either.
Points 4.2 and 4.5–4.7 of the official terms deal with our issues.
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Today i received this email:
Our system glitched with your Keep Club points.
We wanted to apologize for a glitch in our systems. Because of this, we couldn’t credit your account with free Keep Club points for your phone’s past birthdays. This is not how we wanted things to go, and for that, we are extremely sorry.
We have managed to resolve the issue at our end, and are currently working on restoring your missing credits to your account at the soonest. Unfortunately, this is something we have to manually update at our end. Because of the number of affected parties, we are doing this in batches of 300 each at the moment. This means fellow Fairphoners will get their phone’s birthday points at various times whilst we fix the glitch this month.
So, what can you use your Keep Club points for? Redeem them at our webshop on a variety of products, from accessories to spare parts and more. For every ten points you cash in, you get €1 back. Keep in mind, points can only be redeemed when reaching the following levels: 100, 250, 500, 750, 1000 and 1,500.
If you’re feeling generous, you can also donate your points to our longstanding partner, Alliance for Responsible Mining (ARM), and support their important work with the agro-mining Iquira Co-operative in Colombia. Once again, we’re sorry about the delay.
Remember, this is the gift that keeps on giving. You can expect more free Keep Club points from us down the road when your phone completes another year in use. For any further questions about the Keep Club, check out our support page.
Thank you for supporting Fairphone, and helping us do what we do.
Stay fair,
The Fairphone team.
5 Likes
I’m still waiting for my FP3+ to gain birthday points. At this point I’m kinda giving up on it.
All my points vanished. I had it reported and was told they are working on it. Will reopen the topic once I reach a higher tier and/or need to purchase something.
Last time I did, I got a compensatory voucher valued higher than my points.
So while I share frustration that it does not work as it should, I am not losing hope 
If you need points for any reason, make sure you contact support
1 Like
My Keep Club registration worked very well and I am at 170 points now.
But after registration the wrong ‘birthday’ is noted in the the rewards history.
Just at 2025-07-25 I got an automated mail the my FP4 turned three years.
But Keep Club did not register it.
Hi there,
Has anyone else had or resolved an issue when your keep club points are deducted twice?
Due to the feature where you have to click ‘apply’ at the checkout and then remove their discount if you are not proceeding with the order I somehow was deducted without having placed the order.
I did place an order later in a new shopping basket tab, so points were deducted from that order, but my balance now displays two different totals in the keep club home page. The top of the page says a smaller amount (due to the false deduction) and the bottom section has the actual amount, listed by what tier I’m in (bronze, silver, gold).
If this has not happened to others yet then here’s a friendly warning to look out for this glitch!
Any help appreciated. This happened over a month ago, I thought in time it may resolve itself, as referral points can take a while to register… But no joy yet! I opened up a support ticket ‘1293934’ too.
Many thanks.
Hi, I moved your post here where such issues have been discussed for a while.
Roughly speaking, the two differing counts in your Keep Club overview refer to two things: What number of points you can still “spend” on orders, and what number of points are still valid for determining your tier. With time the latter points decrease and you can drop to a lower tier (seems likely the case for myself already). I cannot spell out all small print (would take some research …), but that should be the basic reasoning behind the two differing counts.
Thanks, though the difference in top/bottom only occurred since that order mishap. I guess there’s a few bugs in the system, though I’m really pleased there’s a system like this in the first place! I can also see the code in my history for the deducted points that weren’t actually cashed in as a discount. Should be helpful when I get a response from the support team.
It feels to me that the reason behind this difference is also likely to be a bug 
I understand that the number of points decrease at the time and that might differ from your tier, but it should not affect your tier.
5.8 Your Tier status will not be affected by Your use of earned Points. Source
In my case it differs as well but looks like a bug
Which I am slightly annoyed with, enough to try persuade a kind bot TIN to do something about that as there are five more days of a longevity promo. Well, support obviously has other more urgent issues to deal with at the moment
Following my recent purchase using the 20% longevity promo I finally achieved Gold tier status!
I won’t be holding my breath in terms of having this acknowledged or receiving the gift though…
Hi again,
I just got confused by data I from Fairphone B .V. my Fairphone 4’s Fairphone-App
and my Paypal-Transaction History.
- Fairphone B. V. sent me an e-mail that my Fairphone 4 turned 3 years on July 25, 2025.
- I bought Fairphone 4 on September 10, 2022.
- The Fairphone App says day of first activation was May 17, 2022.
Which date is relevant to Keep Club and (extended) warranty?
Or should I contactsupport to answer this question?
Thanks,
Timo
To be honest, the support should be able to provide you with a reliable answer. But I would assume it’s a matter of documentation, so your invoice should be a reference point imho.
@Meaghan, you there right, Date of purchase (invoice) is the relevant date.
Thanks.
Hi, I just realised I also have two different dates but they are both correct.
The first one is the date of purchase and that translates into the warranty.
The second one is the date of activation and that translates into the keep club birthdays (and is also mentioned in the timeline within My Fairphone App)
Hello @Meeaghan,
in my case first activation (May 2022), purchase (September 2022) and
Keep Club (July 2025).
I think Fairphone got something wrong with the Keep Club registration.
Have you (or someone else) any idea about it?
Thanks,
Timo
(Attachment timo_gerke.vcf is missing)